-
Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
Read the blog -
Services
Leverage our capabilities to accelerate your business transformation.
-
Services
Network Services
Popular Products
-
Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
-
Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
-
-
Services
Cloud and IT Infrastructure
Popular Products
-
Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
-
Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
-
-
Services
Consulting
-
-
Services
Data and Artificial intelligence
-
Services
Technology Solutions
Client stories
-
Services
Data Center Services
-
Services
Digital Collaboration and CX
-
Services
Application Services
-
Services
Sustainability Services
-
Services
Digital Workplace
-
Services
Business Process Solutions
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
-
-
Insights
Recent Insights
-
The Future of Networking in 2025 and Beyond
-
Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
-
Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
-
-
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
-
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
-
About us
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
Get the Everest report -
- Careers
Topics in this article
Operator Connect offers so many advantages.
Faster deployment, more automation and greater accessibility, for starters. It’s also more secure, because you use your tenant access, and you can get better support. All these reasons make Operator Connect a great way to add telephony to Microsoft Teams. Should you stick or twist with your current provider? But though you could simply go ahead with your current telco provider, like many other organizations you may wish to use Operator Connect to consolidate your providers – and choose just one telco to go forward with.
So how do you assess for the right fit?
If you look at the list of carriers in the Operator Connect console, you’ll see there are quite a few. Yes, you could look to mix and match providers, but do this and you’ll create a difficult support situation – and you’ll need to manage a far more complex cost of service.
A better approach is to select an operator that sees Microsoft Teams as intrinsic to its business and is very much able to support you and your critical business needs. Choose to deal with just one telco – one that’s well-connected to Microsoft – and you’ll have one support model and one unified service.
And that’s what you want.
You’ll be able to hold them very much accountable to their SLAs. You’ll also find it much easier to support and manage the environment yourself too.
So, first choose our guide…
In our new Buyer’s Guide to Operator Connect, you’ll find 11 considerations we think you should make before you click that button and select a provider. This list has emerged from what we’ve learned in creating our Operator Connect proposition.
It wasn’t created just to provide a minimum viable product, but to ensure it’s a service that always provides the best possible outcomes for our clients.
…then check before you choose your Operator Connect provider
Our guide looks at a wide range of different considerations. These include actual readiness, level of Microsoft Teams expertise, ability with more complex scenarios, Managed Services options, access to support from Microsoft – and many more.
Each one is vital.
Each one should be considered.
Do get the guide and be sure to check before you choose.