CX and Design | NTT DATA

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Overview

The catalyst for business growth

Accelerate growth by creating intuitive experiences that deepen connections by prioritizing user needs to increase customer satisfaction, loyalty and advocacy. Our comprehensive services span business consulting, design, data intelligence and engineering, addressing touchpoints in all industries, from healthcare to automotive. Leveraging over 15,000 experts across 20 studios in nine countries, we integrate GenAI, augmented and virtual reality (AR/VR), IoT and predictive analytics, ensuring our clients achieve expansive growth and a competitive edge.

Use our rapid product validation workbook to condense months of product research, design and validation down to just three weeks. We’re sharing a step-by-step process we’ve developed from working with clients who need to move fast and fail small. Now, your team can use our process to get your MVP to market and incorporate immediate customer feedback into your product development.

Services

Our services

We have a full portfolio to help you achieve your business goals.

CX Strategy

We delve deep into market intelligence and CX insights and put your customers at the heart of the strategy to boost engagement and help you achieve tangible results.

CX Strategy page

XD and Digital Products

Delight users and achieve your delivery, growth and revenue goals with fast, effective and easy-to-use digital products.

XC and Digital page

Marketing and Commerce

Amplify your brand impact and fuel growth with dynamic campaigns, creative content, and cutting-edge martech solutions.

Customer Experience and Omnichannel

Transform, accelerate and future-proof customer engagement with our cloud-based contact center solutions and omnichannel experiences.

Customer Experience page

Impact

Why NTT DATA

15K+

digital products and CX professionals

20

studios across the globe

2K

global clients

7B

customer engagements each year

Case studies

Case studies

Read how companies in various industries have achieved their goals by partnering with us.

End-to-end mobility made easy, anywhere

CX-driven DesignOps building the design team and workflow

Operationalizing repeatable innovation

Website and WeChat mini-program

Recognition

Industry recognition

We have been recognized for our innovative use of technologies and solutions that help customers drive innovation in digital products and CX

Everest Group | 2024

Major Contender, Enterprise Immersive Experience Services PEAK MATRIX® Assessment 2024.

ADI Compasso d’Orco
Award | 2024

NTT DATA and ACEA win the prestigious Compasso d'Oro award for design of a sustainable water management system built for a more ecofriendly future.

The Forum for Public Administration in Italy | 2024

NTT DATA was recognized for the UNICA National School Program experience design at the PA FORUM 2024.

Cannes Lions | 2024

NTT DATA sponsored the 2024 Young Lions Competitions.

Our partners

Our partners

We have strategic partnerships with leading vendors to help meet your requirements.

Contact us

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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