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Overview

Enhance productivity with modern field support

With 2.9 million devices supported worldwide, we offer comprehensive maintenance, technical assistance and field engineering for all your workforce devices and software. This includes troubleshooting, updates and replacements, improved by augmented reality for remote expert guidance. We also provide secure access to replacement devices or peripherals through smart lockers and vending machines, streamlining exchanges and saving time. Our walk-in tech bars enable you to get instant support for any day-to-day issues.

A leader in digital workplace services

For the third consecutive year, Everest Group named us a Leader in its PEAK Matrix® for Digital Workplace Service Provider 2022 report.

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A deep dive into cloud-based desktop virtualization

Find out how desktop virtualizations are transforming the workplace.

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Approach 

Our approach

We provide the best possible support experience, anywhere, anytime. Our global service centers, technicians and partners deliver fast, reliable and cost-efficient solutions for your workplace devices and software.

Intelligent remote support

Using augmented reality, AI and cloud-based tools, we can assist you remotely through your device or wearable. Whether you use a self-service option or one of our remote experts, your issues are solved quickly and conveniently.

Rapid onsite support

Our skilled and certified technicians troubleshoot, repair and install devices and software. We also provide preventive maintenance and asset management services to ensure the optimal performance and security of your IT infrastructure.

Smart dispatch

Using advanced analytics and automation, we make our technicians' schedules and routes more efficient. This helps them save time and money, improve service quality and make our clients happier.

Services

Our services

Tech Bar, Kiosk, Vending Machines and Lockers

Enable quick and convenient access to new and replacement devices, low-cost peripherals and on-demand technology expertise on campus for employees through comprehensive self-service solution.

AR/VR Field Support

Provide your customers, field workers and employees intuitive support with real-time visual augmented-reality (AR) assistance, guidance and compliance.

Field Services

Get expert technician support for hardware and software activities in place of an onsite specialist.

Automated Inventory Management

With complete inventory management features, you can track the whole life cycle of computing assets, including retirement and disposal.

Impact

Why NTT DATA

100+

onsite inventory managed annually

160+ countries

with delivery capabilities

2.9M+

devices supported globally

4.5K+

field technicians deployed globally
Case studies
See the connection – NTT DATA and Trinity Industries

Technology spurs the future of rail

By enabling next-generation technology solutions and services, Trinity Industries transforms rail services with modern infrastructure and real-time railcar intelligence.
Trinity Industries case study
Recognition

Industry recognition

Gartner

Gartner | 2024

We are a Leader in the 2024 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services, Worldwide (two years in a row)

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NelsonHall | 2023

We are a Leader in NEAT vendor evaluation for Advanced Digital Workplace Services (four years in a row)

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ISG | 2023

ISG’s Provider Lens™ evaluation for Future of Work Managed Workplace Services – End-user Technology 2023 named us a leader in the Public Sector

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We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. 

 

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