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Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Services
Leverage our capabilities to accelerate your business transformation.
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Network Services
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Cloud and IT Infrastructure
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Consulting
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Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Data and Artificial intelligence
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Technology Solutions
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Global Data Centers
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Digital Collaboration and CX
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
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Topics in this article
The transition to cloud is underway in many areas of technology, including customer experience (CX), and at NTT we’re helping our clients to connect effortlessly with their customers in this fast-evolving environment.
Cloud-based CX opens the door to faster innovation and the ability to try new CX capabilities at minimal expense – there is no longer a need to pay for expensive on-premises hardware and software.
Cloud infrastructure is also much more scalable than traditional infrastructure that relied on physical servers, so it can adjust rapidly to changes in demand from your organization without affecting the quality of your CX. The costs can also scale up and down to match the demand, which typically leads to savings.
You also benefit from more reliable and secure access to your data and applications, which again underpins consistent CX. And, at a time when hybrid working has become a fact of life, the cloud environment is conducive to collaborative working between teams and across locations.
- ALSO READ → Invest in AI and your employees for CX success
Realizing these benefits may, however, not always be straightforward for many organizations. The shift to cloud-based CX requires expertise in the configuration of cloud-native channels and features to reduce the cost and effort compared with the traditional rollout of large, complex infrastructure-based projects.
Working with an expert partner like NTT DATA circumvents these challenges.
We manage and optimize complex multicloud ecosystems while cutting costs and minimizing risk, and we partner with industry-leading CX vendors to offer an integrated suite of solutions and tools – including two options from Genesys and Amazon.
Genesys Cloud CX
Our 25-year partnership with Genesys is rooted in a deep understanding of CX. Genesys Cloud CX is a suite of cloud-first services that caters for enterprise-grade communications, collaboration and contact-center management across phone, email, chat, SMS and social channels.
It includes AI-based tools that free your contact-center agents from routine tasks and delivers fast, data-based insights into your organization’s CX efforts.
Our professional services teams manage the deployment of Genesys Cloud CX, having considered all aspects of its range of capabilities and integration options, and our Managed CX service continually delivers the skills and support you need to fine-tune your CX operations.
Amazon Connect
We’re a Global Service Delivery Partner for Amazon Connect, which uses an agile approach for rapid delivery with a focus on your business outcomes.
It supports inbound voice through Amazon Connect Telephony, with intelligent routing and queue management, while you get comprehensive self-service support and personalized integrations too. Chatbots for voice and text deliver intelligent automation.
Amazon Connect also draws on the power of tools like Amazon Transcribe and Amazon Comprehend to create personalized customer journeys.
You don’t have to decide by yourself
There is no reason to worry about which of these products will really benefit your organization. We’re here to help you choose the one that will be the best fit – and we don’t just drop technology on our clients and leave.
Our consultants will examine your business pain points and generate a roadmap that is aligned with your business goals – technical, operational and strategic. We know a modern CX approach isn’t isolated from the rest of your business.
We’ll then dive deeply into your customer journeys to optimize these with the technologies at our disposal, such as Genesys Cloud CX and Amazon Connect. Our relationships with vendors like Amazon Web Services also mean you get access to some vendor products and services that are not available publicly.
Speak to our experts so we can start guiding you through these options.