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Overview

Get cloud-based contact center capabilities to transform CX

Modern contact centers live in the cloud.

Cloud-based contact centers as a service (CCaaS) are becoming the go-to solution. They offer a near-zero hardware footprint and access to rich, advanced web-services stacks (think AI, automation, bots and analytics), API integrations and pay-as-you-go implementation models.


2023 Global Customer Experience Report

Download the 2023 CX report

Transition your contact center to the cloud

Moving to cloud CX can be complex. Without the right cloud expertise, you may struggle to balance cost, risk and the daily work burden with the need to innovate, automate and identify new ways to drive value. Finding the right partner and solution can accelerate time-to-value.

The 30+ strong Amazon Connect team is rated #1 globally for building out AWS-powered contact centers.

Amazon Connect has multiple capabilities that can be stacked together to build out exactly what you need, from voice-enabled self-service (natural language processing (NLP), automation), to real-time voice analytics and agent guidance (AI, NLP). We use the best technology fit to drive the outcomes our clients need, including leading CX platforms which are already delivering value in leading enterprises globally.



Key outcomes

Key outcomes

Efficiency

Amazon Connect is API-rich, allowing easy integration of apps, systems and platforms for a unified environment.

Scalability

Amazon Connect enables contact centers to scale to meet demand and support market and business needs.

Time to market

Cloud configuration and agile delivery enable rapid contact center and functionality deployment.

Pay only for usage

This cloud platform offers a true consumption-based commercial model, so you can scale seamlessly – and pay only for what you use.

Secure

Access data from anywhere, securely, for informed decision-making and effective execution.

Hybrid workplace

Create a workplace that empowers employees to work when and where they want, via any device, with secure access to data and tools that are AI-ready.

Speak to our experts

Provide personalized experiences that transform your contact center experiences
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Partners

Partners

AWS

Why NTT DATA

85

points of presence in 48 countries

14

data centers across Africa

700+

dedicated CX experts around the world

23+

years’ experience in delivering CX solutions

Related insights and resources

CX and Design
Genesys and Amazon Connect help you soar in cloud-based CX
Read the Genesys and Amazon blog
Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT DATA Report Shows
Read our press release
CX and Design
2023 Global Customer Experience Report
Get the CX report
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In April 2024, Dimension Data was rebranded as NTT DATA.

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