Overview

Get cloud-based contact center capabilities to transform CX

Modern contact centers live in the cloud.

Cloud-based contact centers as a service (CCaaS) are becoming the go-to solution. They offer a near-zero hardware footprint and access to rich, advanced web-services stacks (think AI, automation, bots and analytics), API integrations and pay-as-you-go implementation models.


Key outcomes

Key outcomes

Efficiency

Amazon Connect is API-rich, allowing easy integration of apps, systems and platforms for a unified environment.

Scalability

Amazon Connect enables contact centers to scale to meet demand and support market and business needs.

Time to market

Cloud configuration and agile delivery enable rapid contact center and functionality deployment.

Pay only for usage

This cloud platform offers a true consumption-based commercial model, so you can scale seamlessly – and pay only for what you use.

Secure

Access data from anywhere, securely, for informed decision-making and effective execution.

Hybrid workplace

Create a workplace that empowers employees to work when and where they want, via any device, with secure access to data and tools that are AI-ready.
Partners

Partners

AWS

Why NTT DATA

85

points of presence in 48 countries

14

data centers across Africa

700+

dedicated CX experts around the world

23+

years’ experience in delivering CX solutions
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We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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Note

In April 2024, Dimension Data was rebranded as NTT DATA.