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How to Choose the Right Approach for Application Modernization and Cloud Migration
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Optimize your customer experience management for ultra-connected experiences
Make each customer engagement a great experience by accessing our agile, high-performing customer experience management services and solutions to realize your digital business strategies. We can design, integrate and manage your entire CX ecosystem, using leading cloud, hosted, on-premises and hybrid platforms. This simplifies your CX management operations and ensures end-to-end security of your data. Use our services to leverage the potential of omnichannel customer journey management applications, robotic process automation and AI.
Our Managed CX services
Enable new channels
Our customer experience management solutions enable flexible and fast new channel introduction and deployment. Have confidence your CX management investments are high performing and consistently available. Our CX Advisory Services support the needs of your digital business, transforming customer experience across all channels. We design our services to optimize application performance and availability, ensuring you gain maximum benefit from your investments, such as AI and robotics.
Lifecycle service management
Benefit from full lifecycle service management, from migration to onboarding. We help you identify the optimum service solution to achieve your strategic business outcomes. Our expert teams integrate multivendor consumption and deployment models, providing choice and customization of on-premises, cloud or hybrid CX management services. We then plan and implement the migration of workloads to optimize efficiencies. This provides the end-to-end management needed to guarantee security of your data and performance of your CX solution.
Our tools and processes monitor and manage multivendor customer experience management platform and application SLAs. This gives you consistent availability and resilience, underpinned by data-driven governance and management analytics.
NTT DATA and Genesys keep you connected to your customers through superior customer journeys.
Webex Contact Center
Optimize and deliver rich customer experiences with managed services from NTT DATA and Cisco.
Reduced complexity and cost
Efficient and effective service is assured with proactive skilled resources and applied automation to troubleshoot, resolve and provide optimized services.
Agile and responsive CX
Gain access to critical skills, consulting services and tools to help you build innovative and rich client experiences.
Optimized service operations
Standardized, optimized and automated operations of cloud environments, continuously refined through proactive analytics, adhering to ITIL standardized managed services operations.
Streamline voice carriers
Enabling an omnichannel experience for customers
Empowering and delighting customers with an omnichannel contact center
Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are.