Driving customer experience excellence
NTT and Genesys are both recognized global market leaders in customer experience. Together, we create superior customer journeys by connecting end-customers to your business ̶ whenever and wherever they are ̶ through their channel of choice. This approach increases your ability to retain customers, grow sales, compete and increase employee productivity, all ultimately reducing costs. We do this using our deep understanding of CX, with over 25 years of joint engagements and 330 joint customers.
Randstad Group Belgium connects customers and talent using their new cloud-based communications platform
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
360-degree marketing expert O.phon modernizes to multicloud
O.phon migrated their call center platform to Genesys Cloud CX creating a platform for office telephony, customer service and market research.