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Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Leverage our capabilities to accelerate your business transformation.
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Network Services
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Cloud
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
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- Careers
Customer journeys within banking and investment are expecting more personalized experiences
83.9% of banking and investment organizations agree CX offers a competitive edge, 60.9% consider it a primary differentiator, yet just 17.4% say CX forms a crucial part of organizational strategy.
Findings from the latest Banking and Investment Guide to the 2020 Global Customer Experience Benchmarking Report show a significant gap between top performers and their industry peers.
A new CX landscape is emerging and banks need to rapidly adjust to remain aligned to this changing world for their customers. They need to stay connected to customers through both traditional and new methods, while anticipating the evolving behaviours that are reshaping their customers’ buying journeys. By developing a deeper understanding of who their customers are leveraging customer analytics, and intelligent contact center solutions, banking organizations will be able to differentiate and deliver hyper-personalized experiences on-demand.
Get the latest insights, trends and guidance on how to design and deliver an effortless customer experience across your organization. Our Banking and Investment Guide, with full access to our 2020 CX Benchmarking interactive portal is your first step towards becoming more customer connected.
Key themes and insights from our experts to accelerate your CX
Understand and personalize experiences
CX analytics and personalization, are critical for organizations seeking to realize the benefits of a connected CX strategy.
Engage through omnichannel and automation
Customer engagement journeys within banking will become far more self-directed by customers through AI automation and self-service
Optimize and accelerate performance
The intelligent bank of tomorrow will have bridged internal functional borders and operational silos to effectively design consistent customers experiences.
How can we help you?
Managed Customer Experience Services
Create exceptional customer experiences through contact center evolvement and by capturing the advantages of next-generation technologies.
Read moreCustomer Experience Advisory Services
Deliver business value through improved customer experiences.
Read moreCustomer Experience Technology
Create power connections and enhance customer and business value.
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