Technology Solutions

Support Services

Our tried and trusted Support Services deliver technical expertise for higher availability across all technology architectures and vendors, and are enhanced with license management and hardware-asset insights. Clients benefit from our expertise in software asset management, converged hardware infrastructure and subscription software across all technology infrastructures.

2024 Infrastructure Lifecycle Management Report

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Overview

Keep assets up and running with technical expertise and superior delivery

Our Support Services are trusted by thousands of clients across the globe for consistent asset availability and performance.

Flexible services make it easier for you to balance the cost of supporting multitechnology infrastructures with mitigating the risk of downtime, 24x7, and our Services Portal reduces operational complexity.

We provide the tools, processes and expertise to deliver consistent user experiences from the core to the edge of your infrastructure.

Infrastructure Lifecycle Management Infographic

See our infrastructure lifecycle infographic

Services

Software-defined Infrastructure Services

Our Support Services offers consist of two levels of SDI Services. Our SDI Services provide a lifecycle management model that can help simplify your software asset management and also provides you with the visibility and control to reduce operational complexity and accelerate time-to-value from software-defined technologies – all while ensuring the hardware asset availability you rely on today.

Go to SDI Services

Key outcomes

Key outcomes

Balance cost against downtime risk

Flexible service offers to provide the right level of support, enabling cost-efficiency without compromising asset availability.

Expertise and experience

Keep assets up and running with technical expertise, tools and processes that provide 24x7 multivendor support with unlimited use cases.

Optimization of in-house resources

Our SDI Service Plans are complemented by additional service capabilities to reduce the time in-house IT spend on routine tasks.

Lifecycle management

NTT’s Services Portal provides near real-time insights into the health and status of multivendor assets under contract.

Success stories

See the connection – NTT DATA and Global financial services provider

Converting 236 contracts to 1 Enterprise Agreement

NTT DATA put together an enterprise agreement that eliminated the complexity of managing multiple licenses with different end dates, mitigated the risk of licenses mitigating the risk of unforeseen expiry, ensuring efficient utilization and reducing their direct costs by USD 1.7 million a year.

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See the connection – NTT DATA and European Rail Agency

European rail agency gets license management on track

In light of changes to the delivery and management of Cisco licences, a European rail agency engaged with us to ensure they could take advantage of the opportunity.

License services case study

Partners

Partners

Why NTT DATA

9,900

Organizations depend on our services

9.6 million

Supported configuration items

Multivendor

Available in 58 countries in 14 languages

11,000

Vendor certifications

Insights

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