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Overview

Software-defined Infrastructure Services

IT leaders face mounting pressure to deliver more with fewer resources. Ensuring uptime is no longer a differentiator — it’s merely the baseline. For years, enterprise IT teams have been stuck in a reactive break/fix loop — fixing issues after they arise, scrambling to maintain infrastructure and ensure compliance, and struggling to extract true value from their technology investments.

NTT DATA's Software-defined Infrastructure (SDI) Services break this cycle. Our AI-powered, outcomes-driven service turns your infrastructure into a catalyst for business growth.

SDI Services provide you with a strategic vision and practical tools for navigating the complexities of hardware and software infrastructure. Combining automation, intelligence, and outcomes aligned with your business goals, we redefine the way you manage your multivendor IT infrastructure.
Approach

Our approach

At NTT DATA, we take a proactive approach to Software-defined infrastructure because to us, the uptime of your IT infrastructure is just one piece of the puzzle. Software-defined infrastructure services leverage telemetry data to combine service level agreement measures with utilization level and value level agreements.

Service level agreement (SLA)

Guarantees the performance and reliability of your multivendor infrastructure.

Utilization level agreement (ULA)

Optimizes IT resource usage through analysis of your software license and finds ways to reduce costs.

Value level agreement (VLA)

Focuses on business-driven KPIs such as productivity gains and progress toward sustainability goals.

Webinar: The CIO Agenda — Maximizing Technology Investments

Is your tech stack fueling growth or quietly draining value? Join global IT leaders as they unpack how to turn underused software and aging hardware into strategic assets. This fast-paced session delivers real-world insights for CIOs navigating complexity, cost and innovation pressure.

Access the webinar
Key outcomes

Delivering intelligence and value at every step

Outcome-based shared success plan (OSP)

Clearly defined goals, risk-reward alignment and accountability for measurable outcomes.

AI-powered service reliability

Smart technology ensures uptime, minimizes disruptions and keeps systems running smoothly.

AI-driven license management

Advanced analytics track usage, prevent software issues and cut unnecessary costs.

Business-focused technology

IT services aligned with strategies that drive customer satisfaction, innovation and security.

Digital-first services

Intuitive interfaces and mobile apps offer real-time updates on requests, risks and licenses as well as AI-powered insights.
Impact

Our impact

Scale

We manage over 10 million configuration items globally

Expertise

Over 4,300 professionals with 11,000+ certifications across 50+ technologies

Multivendor

Hardware and software technology management

5,000+

Organizations leverage our SDI Services
Success stories
See the connection – NTT DATA and WWK Versicherungen

Greater flexibility, more efficiency, better planning 

WWK converted their entire software licensing environment to a subscription model. Their new Cisco Enterprise Agreement is a licensing solution that provides better flexibility and cost efficiency. 
WWK case study
See the connection – NTT DATA and AXA in Luxembourg

AXA builds software-defined future with hyperconverged infrastructure

Read how one of the oldest insurance companies in Luxembourg modernized their core infrastructure with Dell Technologies and VMware technologies. This helped overcome performance constraints and positioned AXA as a customer-focused organization.
Read the case study
See the connection – NTT EA and SDIS

NTT’s dynamic business environment is underpinned by operational transformation

By establishing fit-for-purpose Enterprise Agreements and simplifying technology lifecycle management, we benefit from enhanced visibility and control of our software-defined and legacy hardware assets.

Read the NTT operations case study
See the connection – NTT DATA and Heineken

A hybrid workplace model to revolutionize employee experience

Discover how HEINEKEN relocated shared services to Poland and transitioned their contact center to the cloud, enhancing collaboration and promoting work-life balance for employees across all offices.
Read the Heineken case study
Partners

Our partners

Cisco
HPE Aruba Networking
Fortinet
Palo Alto Networks
Juniper Networks
Related insights

Related insights

Technology Solutions
From chaos to control: How CIOs can optimize and manage IT asset lifecycles
Read the blog
Technology Solutions
Beyond the break/fix model: The future of infrastructure services is here
Read the announcement
Technology Solutions
Making sense of software-defined infrastructure with NTT DATA
Read more
2024 Infrastructure Lifecycle Management Report
Get the report
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