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Featured services
Harness innovation to deliver value
Ensure short-term stability as you design a roadmap for new use cases in your industry with emerging technologies.
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Services
Leverage our capabilities to accelerate your business transformation.
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Services
Network as a Service
Popular Products
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Services
Cloud Services
Popular Products
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Cloud Migration and Transformation Services
Access the people, processes and technologies you need to deliver cloud migration projects that improve your return on investments.
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Site Reliability Engineering Services
Get the most from your cloud investments when you harness our Site Reliability Engineering Services to support app development and lifecycle management.
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Services
Edge as a Service
Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Services
Technology Solutions
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Services
Global Data Centers
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Services
Digital Collaboration and CX
IDC MarketScape: Worldwide Datacenter Services 2023 Vendor Assessment
We provide a new kind of intelligent infrastructure to deliver better outcomes through technology.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Copilot for Microsoft 365
Everyone can work smarter with a powerful AI tool for everyday work.
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Global Employee Experience Trends Report
Excel in EX with research based on interviews with over 1,400 decision-makers across the globe.
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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NTT DATA and HEINEKEN
HEINEKEN revolutionizes employee experience and collaboration with a hybrid workplace model.
Read the HEINEKEN story -
- Careers
Reliance Securities empowers customers with omnichannel contact center
Together with Reliance Securities we’ve accelerated share trading. Reliance Securities faced the challenge of enabling their customers to buy and sell stocks at the right time. Aging systems meant that the price of stocks often changed while customers were waiting to talk to an agent. Implementing smart contact center technologies allowed Reliance Securities to put their customers at the heart of their operations. This resulted in greater efficiencies and an improved customer experience. Not only has Reliance Securities reduced their response times, but they’ve also been able to pinpoint which platform/s their customers prefer to communicate through.
Why Reliance Securities needs to connect with customers quickly
The adage that time is money, is never truer than in the stockbroking industry. With a large number of abandoned calls and long waiting times, Reliance Securities was experiencing low customer satisfaction as customers often lost out on the opportunity they wanted.
In a bid to better serve their customers and ensure that calls were received and returned within a very short turnaround time, Reliance Securities sought a partner with the technological expertise they required to update their systems and processes and deliver the integration they needed between all their systems. The services and solutions we delivered helped them take a step into the future of customer service with a revolutionized approach that puts customer needs at the heart of their business.
Which services?
Professional Services, Digital Infrastructure, Call Center Infrastructure, Data Management, System Integration
Which technologies?
Cisco Business Edition, Quality monitoring solutions
Which partners?
Cisco
‘We want to provide a technologically-enhanced platform to enhance the growth for our customer.’, Reliance Securities
How we transformed the contact center from cost center to profit center
Through the implementation of automated processes in the Reliance Securities contact center. we were able to reduce the amount of time needed to authenticate users.
As a result, average call handling times were reduced by 30% and while increasing security.
The automated systems also enabled Reliance to push automatic updates to clients outside of trading hours. The adoption of self-service options reduced call waiting times and increased overall productivity by 25%, with agents being able to stay productive throughout the day.
The omnichannel nature of the contact center allows clients to reach the contact center through their medium of choice and has allowed Reliance Securities to increase the number of transactions while retaining the same number of agents.
What an omnichannel call center means for Reliance Securities
No longer willing to leave decisions to their broker, today’s trader wants to take control over their stock, and can quickly buy and sell stocks themselves, wherever they are.
With the new omnichannel call center at Reliance Securities, customers can phone, text or interact with Reliance Securities through social media channels, according to their preference. The customer’s information is captured in the customer relationship management system and is readily available. This ensures that agents are not only able to contact customers through the platform of their choice, but also have access to the customer’s details, further saving time before transactions can be made.