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Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Network Services
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Cloud
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Business Process Solutions
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
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- Careers
Personalization is about delivering the exception, not the rule
To show that you value your customers, present personalized offers based on what they value.
Although enterprise resource planning (ERP) has many moving parts, you’re still working within a limited, defined set of boundaries. This is not the case with customer relationship management (CRM). Because you’re dealing with psychological entities – people – you need different rules for defining CX strategies with flexible methodologies.
Did you know?
Advance personalization
The number of organizations advancing some form of personalization capability has surged, rising from 50.3% to 76.8% in one year.
Access context-based engagement
Only 27.7% of organizations have access to context-based advice that directs relevant customer engagement based on recent contact.
Anticipate future needs
13.5% of organizations have access to fully automated systems that enable proactive engagement; 3.5% of these have implemented predictive systems to help anticipate future needs.
Recommended for you
Findings from the NTT 2020 Customer Experience Benchmarking Report
Download the executive guideDetermine your Customer Experience readiness
Take the assessment nowOur experts discuss the 2020 Customer Experience Benchmarking Report results
Register for the webinarKey questions to ask
Does the customer journey play a key role in your technology implementation?
Experience management will become increasingly important to operational and technology decisions. Bridge political, business and modality silos by understanding the value and opportunity of the customer.
How wide is the gap between employee management and customer management?
If your employee engagement and methods are successful, it’s likely your customer management systems will be, too.
How dynamic is your CX loyalty strategy?
Knowing what it is that your customers value will help you create relevant experiences that foster loyalty throughout the CX customer journey.
Story-driven, journey-based and agile
- Use the skills of generalists and specialists across the organization to tell a story of who your customers are, paint a picture of the customer landscape and identify where processes could either create an opportunity or break, causing failure.
- Tell this story to your diverse technical teams so they can design a solution that allows you to recognize and respond to customers with the right message or targeted offer at every touchpoint, from sales and e-commerce through to service and support.
- Static is stagnant: be dynamic. Adopt an agile approach so you can get constant feedback on the user story and how it links to the ultimate vision for CX.
Stephen Wardle
Solution Architect, Dimension Data an NTT Ltd. Company
How can we help you?
Managed Customer Experience Services
Create exceptional customer experiences through contact center evolvement and by capturing the advantages of next-generation technologies.
Read moreCustomer Experience Advisory Services
Deliver business value through improved customer experiences.Â
Read moreCustomer Experience TechnologyÂ
Create power connections and enhance customer and business value.
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