Overview

Optimize your customer experience management for ultra-connected experiences

Make each customer engagement a great experience by accessing our agile, high-performing customer experience management services and solutions to realize your digital business strategies. We can design, integrate and manage your entire CX ecosystem, using leading cloud, hosted, on-premises and hybrid platforms. This simplifies your CX management operations and ensures end-to-end security of your data. Use our services to leverage the potential of omnichannel customer journey management applications, robotic process automation and AI.

Services
Key outcomes

Key outcomes

Reduced complexity and cost

Efficient and effective service is assured with proactive skilled resources and applied automation to troubleshoot, resolve and provide optimized services. 

Agile and responsive CX

Gain access to critical skills, consulting services and tools to help you build innovative and rich client experiences. 

Optimized service operations

Identification of service impacting issues are uncovered before they occur with automated testing of end-to-end customer experiences. 

Global consistency

Standardized, optimized and automated operations of cloud environments, continuously refined through proactive analytics, adhering to ITIL standardized managed services operations. 

Integrated voice services

Cloud Voice for CX is included and operates globally with natively integrated voice service, running on our leading global IP network.
Success stories
See the connection – NTT and Reliance Securities

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are. 

NTT and EBTS Pro Assist 

Overcoming future CX challenges with EBTS Pro Assist

Deploying a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.
See the connection – NTT and New South Wales Department of Communities and Justice

Maintaining the human connection with omnichannel cloud CX

NSW DCJ’s housing contact center turned to the cloud to deliver exceptional service, increasing their focus on the people and communities they help.
Partners

Partners

Genesys logo
Cisco DNA
Nice logo
Verint logo
Microsoft
Google Cloud

Why NTT

800+

Clients managed with over 100,000 seats

800+

Clients managed with over 100,000 seats

10+ years

Delivering contact center-as-a-service (CCaaS)

10+ years

Delivering contact center-as-a-service (CCaaS)

7 billion

Customer engagements enabled each year

7 billion

Customer engagements enabled each year

24 years

Delivering expert insights with our Global CX Benchmarking Report

24 years

Delivering expert insights with our Global CX Benchmarking Report
Insights
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