CX Automation

Predictive, personalized and automated customer engagements

A core element of customer experience (CX) strategy and operational delivery is the use of artificial intelligence (AI) and robotics to automate transactions, increasing the efficiency of customer interactions. Our CX Automation solution ensures customer satisfaction by predicting intent and proactively addressing issues through AI. Bring CX automation to life and assess your capability across the required development and delivery competencies with our CX Automation Accelerator (CXAA).

We approach the automation of CX strategically and holistically. We help clarify strategy and co-innovate appropriate approaches with the organization, drawing on experience from key industries (financial services, airlines, retail) and many geographies. We then bring together the platforms, such as Genesys, and the essential surrounding capabilities, like communication links and cybersecurity, to implement effective end-to-end solutions through intelligent automation. We give organizations the ability to augment automation with human support seamlessly.