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Services & Products
View all Services & ProductsLeverage our capabilities to accelerate your business transformation.
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Network as a Service
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Multicloud as a Service
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Edge as a Service
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Software-defined Infrastructure Services
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Global Data Centers
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Collaboration & CX
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Security
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Insights & Resources
Insights & ResourcesExplore how technology shapes business, industry, and society.
Overview
Maximize customer satisfaction through connected journeys
Through our CX consultancy services, we help you determine your CX strategy, design and delivery. We work across all touchpoints, from digital self-service and contact centers, through to frontline face-to-face and partial and fully-automated AI/robotic interaction. Our CX Advisory Services help enable an employee -and customer-centric business strategy, across the full customer experience lifecycle, through end-to-end management and support. This is delivered through our powerful and intelligent business and IT consulting engagement methodologies.
Key outcomes
Key outcomes
Organizational benchmarking
Gain awareness of what good practice looks like in your sector and across the CX discipline in other industries.
CX improvement initiatives
Gather consensus across broad business functions to improve CX.
Perspectives on strategy and delivery
From an understanding of the current CX environment, best practice and target state, we can plan the strategy and delivery of a digital customer experience solution.
CX transformation blueprint
Quickly evolve the maturity of your CX strategy, identifying the current position and create a target state blueprint.
Accelerated CX transformation planning
Our contact center development model helps our clients develop a transformation blueprint, ensuring operations remain relevant and deliver value.
Success stories
Partners
Partners
Why NTT
800+
Clients managed with over 100,000 seats
800+
Clients managed with over 100,000 seats
10+ years
Delivering contact center-as-a-service
10+ years
Delivering contact center-as-a-service
7 billion
Customer engagements enabled each year
7 billion
Customer engagements enabled each year
24 years
Delivering expert insights with our Global CX Benchmarking Report
24 years
Delivering expert insights with our Global CX Benchmarking Report
Insights
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