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Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Services
Leverage our capabilities to accelerate your business transformation.
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Services
Network Services
Popular Products
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Services
Cloud and IT Infrastructure
Popular Products
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Services
Consulting
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Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Services
Data and Artificial intelligence
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Services
Technology Solutions
Client stories
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Services
Global Data Centers
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Services
Digital Collaboration and CX
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
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- Careers
Maximize customer satisfaction through connected journeys
Through our CX consultancy services, we help you determine your CX strategy, design and delivery. We work across all touchpoints, from digital self-service and contact centers, through to frontline face-to-face and partial and fully-automated AI/robotic interaction. Our CX Advisory Services help enable an employee -and customer-centric business strategy, across the full customer experience lifecycle, through end-to-end management and support. This is delivered through our powerful and intelligent business and IT consulting engagement methodologies.
Our portfolio of CX Advisory Services
Customer Experience Exploration Workshop | Evaluate your current CX capability
The CX Exploration Workshop is an accelerated discovery approach that focuses attention on the components required to deliver exceptional customer experiences. Evaluating the core capabilities required to design and deliver a connected CX ecosystem, it helps you identify key aspects and business areas that require deeper evaluation across your CX strategy and delivery landscape.
The CX Exploration Workshop will not provide all the answers your organization needs to deliver amazing CX, however, it will make sure that you're focused on asking the right questions to design and deliver exceptional CX, regardless of where you are in your journey.
Contact Center Development | Develop your future contact center capability
Contact centers often represent a core delivery channel for assisted and supported interactions. The Contact Center Development Model focuses on this function and helps you develop a transformation blueprint, ensuring that operations continue to remain relevant and deliver value within the changing organization.
Omnichannel Optimization | Visualize your future omnichannel strategy
Many organizations are spending both budget and time trying to evolve their multichannel strategy, at the risk of negatively impacting customer experiences. The omnichannel optimization workshop, created to untangle the omnichannel dilemma and help shape the future of an organization’s omnivalue channel strategy, provides clarity on how to deliver priority and value across an optimized channel landscape.
Customer Experience Automation Accelerator | Develop the capabilities to advance CX hyperautomation
A core element of CX strategy and operational delivery today is the use of artificial intelligence (AI) and robotics to automate transactions, increasing efficient interaction with customers. Our CX Automation Accelerator helps you understand the potential of automation and identify the best process and interaction candidates for development across your organization. Traditional technology procurement models are being challenged as organizations increasingly move to a consumption-based usage and alternative ownership models. We help you identify and review the best automation candidates to future proof operational optimization.
Customer Experience Maturity Model | Evolving a CX strategy is about viewing the big picture
CX comprises everything a customer touches, hears or sees from your organization and the perception created. CX is a part of every step in your customer buying process, from finding a product or service and purchasing it, to evaluating its performance post-purchase. The overall customer journey influences buying decisions and loyalty, and this is the reason organizations have made CX a top priority.
When you need to quickly evolve the maturity of your CX strategy and delivery capability, the CX Maturity Model helps you identify your current position and creates a target-state blueprint to accelerate the delivery of exceptional customer experiences.
CX Comparative Benchmarking | Benchmark your CX operations against global best practices
The CX benchmarking comparison service offers you the opportunity to benchmark your CX operations and compare subsequent scores to industry and regional benchmarks and best practices. Benchmarking provides insight into the current status of your CX operations and identifies opportunities for improvement and best-practice adoption.
Benchmarking is fundamentally about learning, by comparison, identifying gaps in performance and adopting best-practice techniques, that can be used to drive effective change in customer contact management.