Maximize customer satisfaction through connected journeys

Through our CX consultancy services, we help you determine your CX strategy, design and delivery. We work across all touchpoints, from digital self-service and contact centers, through to frontline face-to-face and partial and fully-automated AI/robotic interaction. Our CX Advisory Services help enable an employee -and customer-centric business strategy, across the full customer experience lifecycle, through end-to-end management and support. This is delivered through our powerful and intelligent business and IT consulting engagement methodologies.

Key outcomes

Key outcomes

Business and technical strategy alignment

Understand how to engage employees and customers by adopting an experience-centric business strategy, supported by the required organizational capabilities.

Reduce cost and risk

With longstanding expertise in advisory services, we put you on the right path for effective EX. 

Greater employee experience

Enabling clients to increase user adoption of new technology and deliver enhanced employee engagement in a smart workplace.

Risk-free planning

Security, risk mitigation, compliance and governance across multiple devices and all locations is a fundamental part of the planning we provide in our digital transformation services.
Success stories
See the connection – NTT and Reliance Securities

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are.
See aconnection – NTT and EBTS Pro Assist 

Overcoming future CX challenges with EBTS Pro Assist

Deploying a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.
See the connection – NTT and New South Wales Department of Communities and Justice

Maintaining the human connection with omnichannel cloud CX

NSW DCJ’s housing contact center turned to the cloud to deliver exceptional service, increasing their focus on the people and communities they help.


Genesys logo
Nice logo
Verint logo
Google Cloud



Clients managed with over 100,000 seats

10+ years

Delivering contact center-as-a-service 

7 billion

Customer engagements enabled each year

24 years

Delivering expert insights with our Global CX Benchmarking Report
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We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. Let us know how we can assist yours.

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