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Cloud-native communication services that cover all your customer experience (CX) requirements
Flexibility, leading capabilities and the security of a resilient service are benefits organizations expect when migrating to a cloud contact center. However, legacy voice services often rely on the use of hardware to complete their contact center solution, and without being specifically designed to integrate with a cloud contact center, the capabilities of legacy voice service providers can be limited, especially geographically. NTT’s Cloud Voice for CX delivers a cloud-native voice service, designed to work with cloud contact centers, providing cloud services that are highly resilient, with 99.99% availability and run on our ultra-fast, resilient global network backbone.
Natively integrated voice services
No hardware required, remove the need for failure points and additional costs with a full cloud solution.
Our cloud voice services are constantly monitored for call quality performance to achieve a high-performing mean opinion score.
Assured voice services
Cloud Voice for CX manages surges in traffic and copes with those peaks, with no customer limits on peak traffic or need to book capacity in advance.
No compromise on quality and reliability
Empowering and delighting customers with an omnichannel contact center
Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are.