Leading the charge: NTT DATA is South Africa’s top IT service provider

Navigating the complexities of IT can be as challenging as trying to maneuver through rush hour in Johannesburg. The cacophony of options and technologies can leave anyone feeling lost.  

Now, imagine having an expert guide by your side, one who knows every twist and turn and who can cut through the noise to ensure a smooth and seamless journey.

For South African organizations seeking a trusted, innovative IT service provider, NTT DATA stands out as the guide of choice in the Middle East and Africa region, having supported local enterprises in enhancing their operations and fostering growth for more than four decades. We do this by applying our industry-specific skills and experience to solve specific challenges and explore opportunities to give our clients a competitive edge.

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4 reasons why we’re South Africa’s #1 IT service provider

In a recent survey by MyBroadband, the popular South African information and communication technology news website, 42% of business decision-makers voted us the number-one IT service provider in the nation. This recognition is testament to our robust IT solutions and expert, industry-focused services, which deliver business value in the form of innovation, reliability and strategic insights to organizations across the country.

Since rebranding to NTT DATA in April 2024, we’ve continued to solidify our reputation as the trusted partner for innovation technology solutions. As NTT DATA, we create new opportunities for our clients, our people and our communities. Here are four reasons why we remain at the forefront:

1. Global scale

As part of the US$ 30+ billion NTT DATA group, our reach and capabilities are vast. We can support large-scale and complex projects that deliver substantial value and digital transformation.

As I mentioned earlier this year in my blog about our rebranding, being part of NTT DATA gives us access to standardized technologies that will now form the cornerstone of our managed services. Using the powerful, platform-delivered and AI-enabled services at our disposal, we can now more efficiently deliver managed solutions aligned with best practices.

A great example is our Sentient Platform for Network Transformation (SPEKTRA), a service that enables AI-augmented network operations to reduce repetitive tasks in network management and improve accuracy and the speed of execution, especially as our clients manage ever more complex networks – sometimes involving multiple hardware vendors and widespread locations.

Major clients in South Africa are now using SPEKTRA, resulting in up to 90% fewer events converted to incidents – a significant reduction in IT estate noise after network issues related to load-shedding and ageing or unpatched infrastructure have been eliminated.

We’re also doubling down on our enterprise application investments to give our clients access to the right skills and best-in-class methodologies that make migrations to cloud platforms like SAP S/4HANA swift and seamless. Our other platforms and products include UniKix, a mainframe modernization suite for organizations in banking, financial services and insurance.

2. A diverse global workforce

Our strength lies in our people. Our team of over 190,000 professionals across more than 50 countries delivers diverse perspectives and deep market insights, leading to tailored and effective solutions for our clients worldwide. NTT DATA has a deep vein of industry-specific experience and intellectual property that we can mine to become even more relevant to our clients. 

3. Local expertise, global reach

We combine global resources with local expertise to deliver solutions that are both globally informed and locally nuanced. And our local focus will never waver: we have industry-specific teams for retail, financial services and manufacturing across our region, while in the Middle East we have our sights set on industries such as oil and gas and aviation.

4. A commitment to research and innovation

We invest more than US$ 3.6 billion annually in research and development, focusing on technological advancements that not only keep pace with but also shape market trends.

For example, our retail practice is focusing on our Syntphony platform, a centralized cloud platform that uses conversational AI and advanced analytics to offer digital customer support and loyalty-program management.

Our efforts in innovation have earned us rankings as the sixth most valuable IT services brand and the 47th most innovative company in 2023.

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A partner with a proven track record

Choosing NTT DATA means partnering with a leader whose capabilities and extensive resources are geared toward supporting your growth and innovation needs. With a proven track record and a unique portfolio tailored for tomorrow’s demands, we are ready to help you navigate the complexities of today’s digital landscape and drive your business forward.