Topics in this article

Enabling business-led IT to realize faster value – an NTT Ltd. story

NTT Ltd. has embarked on a strategy to be a digital enterprise by 2023. Our goal is to drive optimal levels of digital client and employee experience and ease the path to value through operational efficiency and speed-to-market.

We’re moving faster and faster. Our business-led IT journey is grounded in the belief that enterprise capabilities, a global operating model and modern engineering with data is the enabler and the foundation on which we’ll build and execute our business strategy.

We started with modernizing our technologies from hardware to software, from on-prem to cloud and digitization so that we can operate as ‘one NTT’ and ease clients’ journey to our value. Next was finding ways to empower our people with digital tools and technologies that create meaningful in-person and virtual experiences.

Woman looking at a monitor having a call

For us, driving operational efficiency means effecting change from complexity to simplicity that ensures we’re an ‘easy’ company to do business with in terms of time, cost and effort.

And finally, improving speed-to-market means relooking our systems and tools and asking ourselves if they’re truly fit-to-standard. How can we simplify our approach by using fit-to-standard and steering away from over-customization which can add complexity and cost? And can our technology be relied on to help us craft relevant solutions and services that resonate with our target audiences?

What’s encouraging is that we’re not alone in our holistic approach to building a resilient, profitable and people-centric digital enterprise.

We recently published our 2021 Global Workplace Report

Dilip Kumar

Chief Digital Officer at NTT Ltd.