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Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Services
Leverage our capabilities to accelerate your business transformation.
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Network Services
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Cloud and IT Infrastructure
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Consulting
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Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Data and Artificial intelligence
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Technology Solutions
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Global Data Centers
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Digital Collaboration and CX
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
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- Careers
Adapt, adopt and align to accelerate the delivery of a consistent customer experience
To create powerful connections between the business, its employees and customers, you need to optimize three things: the organization, people and technology.
Without a common baseline, CX will always be fragmented. To enable an optimal customer experience, it’s critical to create adaptive organizational structures, adopt the practices of an evolving workforce and align technology with CX outcomes.
Did you know?
Evolve and be agile
Organizations see the need to evolve and be agile, with one in five (20.9%) now saying they are proactive and growth-orientated; another half (49.7%) are open to change.
Demonstrate ROI
Just 51.6% list demonstrable return on investment (ROI) as a top-three measure of the effectiveness of technology projects.
Optimize the workplace
48.0% acknowledge a need to optimize the workplace environment to meet the demands of an evolving workforce.
Recommended for you
Findings from the NTT 2020 Customer Experience Benchmarking Report
Download the executive guideDetermine your Customer Experience readiness
Take the assessment nowOur experts discuss the 2020 Customer Experience Benchmarking Report results
Register for the webinarKey questions to ask
Can your organization deliver consistent CX and quickly adapt to change?
An adaptive operating model with agreed CX standards and cross-functional working groups form a tangible CX governance capability, allowing you to deliver a connected customer journey across the organization.
Are your people empowered to engage with customers in a meaningful way to create value?
A considered CX and employee experience (EX) culture and environment will set the scene for an optimized workforce where employee and customer satisfaction are the ultimate output.
Is technology a key enabler for aligning CX delivery with business outcomes?
Technology is becoming increasingly critical to enabling current and future CX capability. The focus is no longer on simply integrating channels but on using technology as the key enabler to align CX with business outcomes.
Key considerations for ongoing organizational optimization
- Develop an organizational culture with a clear, consistent approach to CX. With everyone operating from the same baseline, it’s much easier to be agile in response to change.
- Adapt traditional silo-based operating models. Create consistent experiences, regardless of function, across the entire customer lifecycle, from acquisition to maintenance. Service interactions should be as quick and easy for the customer as it was for them to purchase or sign up.
- Remain highly adaptive. Changes in market conditions and innovation are constantly reshaping required business capabilities and customer and employee behaviours.
- Balance customer needs with short-term financial gains. Engage customers in designing and evolving channels and self-service.
Mike Wells
Group Senior Director, CX Consulting, NTT Ltd.
How can we help you?
Managed Customer Experience Services
Create exceptional customer experiences through contact center evolvement and by capturing the advantages of next-generation technologies.
Read moreCustomer Experience Advisory Services
Deliver business value through improved customer experiences.
Read moreCustomer Experience Technology
Create power connections and enhance customer and business value.
Read more