26 June 2025

Perfetti Van Melle migrates global telephony to the cloud with NTT DATA

• The transition to Microsoft Cloud Voice and Teams aims to standardize and secure communications for 17,000+ employees.
• NTT DATA provides a fully managed solution, ensuring smooth implementation and enhanced flexibility.

Barneveld, Netherlands – 26 June 2025 - NTT DATA, a global leader in digital business and technology services, is supporting confectionery manufacturer Perfetti Van Melle in modernizing the global transition of its telephony infrastructure to the cloud. With the deployment of Microsoft Cloud Voice (Operator Connect) and Microsoft Teams, Perfetti Van Melle is standardizing, securing and scaling its communications platform for more than 17,000 employees worldwide.

A strategic step in digital transformation

Known for its iconic brands such as Mentos, Stimorol and Chupa Chups , Perfetti Van Melle is embracing a cloud-first strategy as an essential part of its broader digital transformation strategy. The move to a single cloud-based telephony environment enables the organization to standardize communications globally, simplify management and better control costs.

One global partner for voice communications

NTT DATA is delivering a fully managed cloud telephony solution: from the technical foundation to adoption support within the organization. Through this support, NTT DATA delivers a fully Managed Employee Experience. By combining Direct Routing as a Service with a phased implementation of Microsoft Teams, NTT DATA ensures that Perfetti Van Melle can effortlessly scale its telephony network, even in complex environments such as factories and international offices.

With its global coverage, deep expertise in cloud telephony and proven track record as an implementation partner, NTT DATA proved to be the right choice for this strategic transformation.

Stef van der Made, Program Manager at Perfetti Van Melle says, "We operate a complex global telephony infrastructure and are pleased that NTT DATA is helping to streamline it while supporting our employees throughout the rollout. The first phase was executed smoothly and successfully, which gives us confidence in the continued implementation and our transition to the cloud. Cloud telephony enhances our flexibility in pursuing our business ambitions." This is an ongoing transformation and additional releases are already scheduled for 2025 and beyond.

Jeroen van Hamersveld, Managing Director NTT DATA Netherlands, stated, "Perfetti Van Melle wanted to move to the cloud and reduce the number of local telecom providers to one global provider. As a partner, we are proud to support this transition by simplifying voice infrastructure management, ensuring costs transparency, while and delivering a secure and reliable cloud-based infrastructure."

About Perfetti Van Melle 

Perfetti Van Melle is a privately owned company that manufactures and distributes confectionery and chewing gum in more than 140 countries. PVM is a global leader in the confectionery industry, thanks to delighting consumers around the world with its innovative, diverse and most loved products. 

The company boasts a diverse portfolio of iconic local and internationally recognized brands cherished by generations such as Mentos, Chupa Chups, Alpenliebe, Airheads, Center, Fruit-tella, Big Babol, Vivident, Golia, Vigorsol, Smint and Frisk. In addition, Trident, Hollywood, Dentyne, Stimorol, V6 and Bubblicious in the United States, Canada, and Europe. 

In 2024, Perfetti Van Melle Group reported net sales of over € 4 billion.

About NTT DATA 

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. 

Visit us at nttdata.com  

Media contact
Progress Communications 
ntt@progresscommunications.eu