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Featured services
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Services
View all services and productsLeverage our capabilities to accelerate your business transformation.
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Services
Network Services
Popular Products
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Services
Cloud and IT Infrastructure
Popular Products
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Services
Consulting
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Services
Data and Artificial intelligence
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Services
Technology Solutions
Client stories
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Services
Data Center Services
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Services
Digital Collaboration and CX
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Services
Application Services
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Services
Sustainability Services
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Services
Digital Workplace
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Services
Business Process Solutions
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
CX Managed Services
Bridge the gap in skills, knowledge and capabilities to deliver on your customer experience (CX) management requirements and meet the challenges of your customers in a rapidly evolving and highly competitive environment.
Optimize your customer experience management for ultra-connected experiences
Make each customer engagement a great experience by accessing our agile, high-performing customer experience management services and solutions to realize your digital business strategies. We can design, integrate and manage your entire CX ecosystem, using leading cloud, hosted, on-premises and hybrid platforms. This simplifies your CX management operations and ensures end-to-end security of your data. Use our services to leverage the potential of omnichannel customer journey management applications, robotic process automation and AI.
Enabling the hybrid working customer experience agent
Our Managed CX services
Enable new channels
Our customer experience management solutions enable flexible and fast new channel introduction and deployment. Have confidence your CX management investments are high performing and consistently available. Our CX Advisory Services support the needs of your digital business, transforming customer experience across all channels. We design our services to optimize application performance and availability, ensuring you gain maximum benefit from your investments, such as AI and robotics.
Lifecycle service management
Benefit from full lifecycle service management, from migration to onboarding. We help you identify the optimum service solution to achieve your strategic business outcomes. Our expert teams integrate multivendor consumption and deployment models, providing choice and customization of on-premises, cloud or hybrid CX management services. We then plan and implement the migration of workloads to optimize efficiencies. This provides the end-to-end management needed to guarantee security of your data and performance of your CX solution.
Go to Communications Lifecycle Management
Governance
Our tools and processes monitor and manage multivendor customer experience management platform and application SLAs. This gives you consistent availability and resilience, underpinned by data-driven governance and management analytics.
Key outcomes
Reduced complexity and cost
Efficient and effective service is assured with proactive skilled resources and applied automation to troubleshoot, resolve and provide optimized services.
Agile and responsive CX
Gain access to critical skills, consulting services and tools to help you build innovative and rich client experiences.
Optimized service operations
Global consistency
Standardized, optimized and automated operations of cloud environments, continuously refined through proactive analytics, adhering to ITIL standardized managed services operations.
Streamline voice carriers
Partners
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