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Overview

An automation-led approach to business processing

Achieve unparalleled efficiency, productivity and data-driven decision-making with our next-generation Business Process Services (BPS), business processing as a service (BPaaS), automation and digital operations solutions.

Our global BPS business is anchored in innovation and a client-first philosophy. You’ll benefit from our industry expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress.

Take advantage of data-driven insights, AI and machine learning. We’ll help you integrate digital technologies so you can make informed decisions and enhance customer experiences to gain a competitive edge and drive overall business growth.

Digital transformation and cost-effective care

NTT DATA and ISG explore how health plans can move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.

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Services

Our services

We provide end-to-end services using our GenAI solutions and expertise to transform, automate and digitize your business processes.

Business Support Processes

Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.

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Customer Services and Interaction Management

Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.

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Industry-Specific Processes

Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.

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Impact

Why NTT DATA

45K+

global team members

30K

people in our contact centers

600K

established contact center seats

30+

years in third-party administration (TPA)
Client stories

Case studies

Read how companies in various industries achieved their goals by partnering with NTT DATA.

Streamlined revenue-cycle management for success

A stronger community; a more stable provider network

Driving digital transformation in healthcare

Recognition

Awards and recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.

Everest Group

Everest Group | 2024

Ranked #13 in BPS Top 50

NelsonHall | 2023

NTT DATA Named a Leader in NelsonHall 2023 NEAT Report for Healthcare Payer Operational Transformation

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Everest Group

Everest | 2023

NTT DATA Named a Leader in Everest Group's Healthcare Provider Digital Services PEAK Matrix Assessment 2023 Report

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Related insights and resources

Ask yourself these questions to determine if an audit-as-a-service model can reduce operational costs - and headaches - for your health plan or TPA.
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Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT DATA Report Shows
Read our press release
CX and Design
2023 Global Customer Experience Report
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