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Featured services
Harness innovation to deliver value
Ensure short-term stability as you design a roadmap for new use cases in your industry with emerging technologies.
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Leverage our capabilities to accelerate your business transformation.
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Network as a Service
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Cloud Services
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Cloud Migration and Transformation Services
Access the people, processes and technologies you need to deliver cloud migration projects that improve your return on investments.
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Site Reliability Engineering Services
Get the most from your cloud investments when you harness our Site Reliability Engineering Services to support app development and lifecycle management.
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Edge as a Service
Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Technology Solutions
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Global Data Centers
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Digital Collaboration and CX
IDC MarketScape: Worldwide Datacenter Services 2023 Vendor Assessment
We provide a new kind of intelligent infrastructure to deliver better outcomes through technology.
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Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Copilot for Microsoft 365
Everyone can work smarter with a powerful AI tool for everyday work.
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Global Employee Experience Trends Report
Excel in EX with research based on interviews with over 1,400 decision-makers across the globe.
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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NTT DATA and HEINEKEN
HEINEKEN revolutionizes employee experience and collaboration with a hybrid workplace model.
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- Careers
The latest network and virtualization radically improve patient experience at HAOC
Together with Hospital Alemão Oswaldo Cruz (HAOC) we’re ensuring that patients have access to world-class care. HAOC is one of Brazil’s largest hospital networks, but was hamstrung by an ageing, legacy network infrastructure that was unable to keep up with the demands of patients and medical staff. To improve the customer experience, HAOC needed to modernize their entire networking landscape. The hospital network deployed a next-generation networking solution, alongside a new contact center system and a virtualized server environment based on the latest server technology. This allowed for full redundancy, solid disaster recovery plans, energy and space savings, cost savings and better visibility and control over the network. HAOC’s thousands of staff and hundreds of thousands of patients, benefited with a powerful, resilient network and fail-safe data storage that produce the very best customer experience. This made it possible to scale with ease and to adopt the most advanced cloud-based hospital management systems in the future.
Why HAOC needed to modernize their infrastructure
HAOC has 4,000 employees and 3,700 physicians across five offices and one major hospital center in São Paulo. Having experienced rapid growth – establishing new specialist centers and expanding its operations – HAOC’s technology landscape had grown in a largely unstructured manner.
Their network infrastructure was based on aging PBX and telephony equipment, which was unable to keep up with the high demands of patients and medical staff. It also prevented HAOC from embracing truly integrated and consolidated hospital information systems. In addition, it provided very limited visibility into network performance and couldn’t capture rich data to inform better network design and decisions.
With average wait times of up to two minutes, and an unacceptable level of dropped calls, they couldn’t give patients key information as quickly as they wanted.
To provide fast and efficient responses, and serve patients with the information they require, they needed to modernize their entire networking landscape.
Which services?
Managed Services, Technology Infrastructure Services, Network Modernization, Data Center Virtualization, Contact Center Solutions, Network Expansion, Wi-Fi and Guest Network Access
Which technologies?
Cisco UCS Blade Servers, Cisco Nexus 9000 Series Switches, Cisco CMX (Connected Mobile Experience) used in tandem with Cisco wireless solution
‘The quality of our service is getting better and better. The rate of dropped calls decreased, the service rate has improved, and the average wait time has decreased.’, IT Operations and Infrastructure, Hospital Alemao Oswaldo Cruz
How HAOC reimagined their network and improved productivity and patient care
HAOC deployed next-generation equipment to increase service availability, decrease telephony costs and set the foundation for advanced services to be added in the future.
The new contact center system allowed their frontline staff to better manage, schedule and route incoming calls. They were able to implement this new system within just 24 hours, as the teams came together to quickly learn how to operate the new system.
In total, the migration of the entire network – covering five sites and 1,500 endpoints – was completed in three days.
Their aging legacy network was replaced with a highly secure corporate wireless network, as well as a guest network for patients and other visitors.
They also modernized their HAOC’s data center – migrating their outdated physical servers to an almost 100% virtualized environment based on the latest server technology.
What HAOC can achieve with a modernized network and data center
The hospital network saw an immediate impact. Average call waiting times fell from 2 minutes to just 30 seconds and customers enjoyed improved service in all their interactions with the hospital group.
The new technology architecture made it possible to scale with ease, as shown during its network expansion program for a new branch: Referenciada Vergueiro. The teams designed a high-performance network for this site that seamlessly integrated into their core network and data center infrastructure. The modernized network meant that there was no need for Referenciada Vergueiro to have local data centers, servers, databases or storage infrastructure.
The powerful, resilient network and fail-safe data storage using the latest virtualized architecture opened the way for new data-driven strategies and advanced hospital management systems. These nerve centers link up everything from admissions, to patient records, doctor engagements, theater and specialist equipment usage, pharmaceuticals, billing and medical aid interactions.