Overview

Great CX through specialized focus and design

Managing customer journeys successfully requires careful mapping and design. This leads to higher customer and employee satisfaction, improved brand value, increased revenue and reduced operating costs. We use a unique approach to research, review and analysis to create concise, yet visually compelling journey representations and maps. Your employees and stakeholders across all levels and functions of the organization will easily understand and interpret our customer journey maps. Our established advisory methodologies in CX maturity, analytics maturity and contact center development can help organizations to produce a customer journey strategy and prioritized roadmap.

We take a human-centered approach to experience design, involving customers and employees. We enable organizations to offer digital self-service as standard, while making it easy for customers to speak to a person if they want to. We can analyze the experience people are having in real time across complex ecosystems and offer them a seamless migration out of an automated process into a human one. We optimize CX across all channels and drive value by creating effortless experiences. 

Key outcomes

Key outcomes

Turn strategy into outcomes

Lead with a methodology to understand, develop and activate workflows that comply with organizational values and deliver results.

Simple, accessible engagements

We enable organizations to offer digital self-service as standard, while making it easy for customers to speak to a person if required.  

Intelligent customer interactions by design

Translate vision, values, actions and behaviors into a clear set of guiding principles and design protocols. 

Drive new revenues

Personalization of customer experiences based on needs greatly enhances revenues for your organization.  

Higher satisfaction levels

Shift organizational innovation, culture and mindsets to an outside-in orientation to optimize customer journeys, ensuring they are strategic and transformational.
Success stories
See the connection – NTT and Reliance Securities

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are. 

NTT and EBTS Pro Assist 

Overcoming future CX challenges with EBTS Pro Assist

Deploying a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.
See the connection – NTT and New South Wales Department of Communities and Justice

Maintaining the human connection with omnichannel cloud CX

NSW DCJ’s housing contact center turned to the cloud to deliver exceptional service, increasing their focus on the people and communities they help.
Partners

Partners

Genesys logo
Cisco DNA
Nice logo
Verint logo
Microsoft
Google Cloud

Why NTT

800+

Clients managed with over 100,000 seats 

800+

Clients managed with over 100,000 seats 

10+ years

Delivering contact center-as-a-service (CCaaS) 

10+ years

Delivering contact center-as-a-service (CCaaS) 

7 billion

Customer engagements enabled each year

7 billion

Customer engagements enabled each year

24 years

Delivering expert insights with our Global CX Benchmarking Report 

24 years

Delivering expert insights with our Global CX Benchmarking Report 
Insights
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We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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