Overview

Cloud-native communication services that cover all your customer experience (CX) requirements 

When it comes to cloud telephony, there’s no one-size-fits-all solution. With Cloud Voice for CX, we help consolidate your voice services into a single, cost-effective enterprise communication solution specifically tailored to your needs. Be it large volumes of incoming calls, running call queues, contact centers or more, our cloud-native communications services cater to your requirements and deliver your desired outcomes. 

Key outcomes

Key outcomes

High-quality audio

Our cloud voice services are constantly monitored for call quality performance to achieve a high-performing mean opinion score. 

Flexible services

Access to always-on, scalable services to support your business when you need it most, with extendable capacity. 

Universal and interoperable

Our Cloud Voice for CX services are portable, regardless of the CX system used. 

No compromise on quality and reliability

Built on an ultra-fast, resilient and extensive worldwide Tier 1 network, with leading, carrier-grade portfolio of services and 99.99% service level agreement.
Success stories
See the connection – NTT and Reliance Securities

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are. 

NTT and EBTS Pro Assist 

Overcoming future CX challenges with EBTS Pro Assist

Deploying a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.
See the connection – NTT and New South Wales Department of Communities and Justice

Maintaining the human connection with omnichannel cloud CX

NSW DCJ’s housing contact center turned to the cloud to deliver exceptional service, increasing their focus on the people and communities they help.
Partners

Partners

Genesys logo
Cisco DNA
Nice logo
Verint logo
Microsoft
Google Cloud

Why NTT

800+

Clients managed with over 100,000 seats

800+

Clients managed with over 100,000 seats

10+ years

Delivering contact center-as-a-service (CCaaS)

10+ years

Delivering contact center-as-a-service (CCaaS)

7 billion

Customer engagements enabled each year

7 billion

Customer engagements enabled each year

24 years

Delivering expert insights with our Global CX Benchmarking Report

24 years

Delivering expert insights with our Global CX Benchmarking Report
Insights
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