Collaboration & CX

Cloud-connected CX

Cloud-based contact center solutions transform, accelerate and future-proof customer engagement experiences. Remain connected to your customers and enhance your organization’s customer experience (CX) strategy by deploying our intuitive and personalized cloud-based contact center solution.

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Migrate your contact-center to the cloud

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Overview

Deliver a connected customer experience – wherever and whenever they are

A modern cloud-based contact center frees your organization to operate with an agile, scalable and consumption-based model. This ensures you respond to modern customer expectations and adopt the latest technology to meet these accelerating needs. Our respected contact center development modelling and strategic partnerships with leading technology providers enable a connected customer experience – wherever and whenever they are.

Key outcomes

Key outcomes

Increased customer focus

Enhance customer engagement and experience through omnichannel customer journey management, providing the contact-center channels your customers need.

Future-proofed CX

Cloud-deployed services enable rapid trialing and rollout of the latest capabilities available without costly upgrades.

Accelerate and innovate

Quickly meet changing business demands and customer needs with an end-to-end managed solution from one source, ensuring agility and scalability.

Value-driven services

Accelerate customer value while reducing costs, moving to a consumption-based CX solution and eliminating legacy equipment and maintenance.

Empower employees

Deliver smarter engagements and better outcomes by providing employees with the tools, processes and intelligent technology for consistently high-quality interactions.

Success stories

See the connection – NTT and Reliance Securities

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are.

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NTT and EBTS Pro Assist

Overcoming future CX challenges with EBTS Pro Assist

Deploying a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.

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See the connection – NTT and New South Wales Department of Communities and Justice

Maintaining the human connection with omnichannel cloud CX

NSW DCJ’s housing contact center turned to the cloud to deliver exceptional service, increasing their focus on the people and communities they help.

Read more

Partners

Partners

Why NTT

800+

Clients managed with over 100,000 seats

800+

Clients managed with over 100,000 seats

10+ years

Delivering contact center-as-a-service (CCaaS)

10+ years

Delivering contact center-as-a-service (CCaaS)

7 billion

Customer engagements enabled each year

7 billion

Customer engagements enabled each year

24 years

Delivering expert insights with our Global CX Benchmarking Report

24 years

Delivering expert insights with our Global CX Benchmarking Report

Insights

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We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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