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Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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When I meet CIOs across industries, one theme consistently rises to the surface: trust is now the true differentiator. Cloud and agentic AI are inseparable, but success no longer depends just on speed or scale. It depends on whether stakeholders — customers, business leaders and boards — trust how you manage data, govern AI agents and safeguard operations.
It’s why more CIOs are turning to private and sovereign clouds as the foundation of their architectures. Private clouds deliver the control and customization needed to handle sensitive workloads with confidence. Sovereign clouds add the compliance and data residency assurances that leadership teams increasingly expect. Together, they form the trust layer without which agentic AI cannot thrive.
Still, private and sovereign clouds alone aren’t enough. They don’t provide the elasticity, global reach or innovation velocity that today’s organizations demand. The conversation is therefore shifting: It’s no longer about choosing a single model, but about rearchitecting with intent — aligning your cloud strategy to simultaneously enable growth, ensure compliance, support AI-driven initiatives and accelerate innovation.
The roles of private, sovereign and public cloud
In industries such as healthcare, finance and defense, I’ve watched CIOs lean on private cloud because it gives them authority over governance and cost. They can tightly manage how their data is stored and accessed, so that workloads meet both internal policies and external regulations. For highly regulated industries, private cloud isn’t a “nice to have.” It’s essential.
With government agencies and financial institutions, in particular, the emphasis shifts even further toward compliance. Sovereign clouds guarantee that data stays within regional or national boundaries, in alignment with laws like the European Union’s General Data Protection Regulation, the EU AI Act and the US Health Insurance Portability and Accountability Act. And beyond regulation, sovereign clouds send a message of trust — to regulators, customers and even citizens. For organizations that operate under intense scrutiny, sovereign is becoming nonnegotiable.
And yet, every CIO I meet acknowledges the vital role of public cloud. It’s where innovation happens. Public platforms bring elasticity along with rich, cloud-native services and the ability to modernize applications at speed. It’s where we train large agentic AI models, experiment with new ideas and scale successes across organizations.
In many ways, public clouds are the proving ground where new possibilities are tested, validated and accelerated.
Rearchitecting with intent
The lesson is simple: It’s not about one model versus another. The CIOs who make the most progress are those who rearchitect with intent. They’re deliberately matching workloads to the cloud environments that make the most sense — private for control, sovereign for compliance, public for agility.
Rather than a technology play, this is a leadership approach. It means sitting down with your peers across the C-suite and asking: What are our business imperatives? What risks do we need to mitigate? Where do we need to innovate faster? Then, you reimagine your cloud architecture so it supports those priorities.
When done well, it creates a modern, flexible ecosystem where governance, observability and data management connect everything seamlessly.
Data management and modern architectures: The backbone of AI
To succeed with AI, you need good data management. If you get data right, you build a solid foundation that enables you to innovate confidently.
And when private clouds form part of a hybrid, adaptive cloud ecosystem, you gain flexibility, security and performance because of the seamless integration of private, edge and containerized solutions through a single, fully managed platform.
This means you can:
- Integrate and unify data across private, sovereign and public clouds
- Guarantee data lineage and traceability (tracking the origin, transformation and movement of data throughout its lifecycle) to satisfy audit and compliance needs
- Enforce data governance and privacy consistently, no matter the jurisdiction
- Maintain performance, accuracy and relevance so agentic AI models deliver meaningful results
Governance as a built-in guardrail
What encourages me is that governance is no longer an afterthought. Hyperscalers are embedding governance into their platforms, from Microsoft Azure’s Responsible AI dashboards to Google’s Dataplex governance and Amazon SageMaker Clarify.
This means CIOs can stop treating governance as a constraint and start using it as a strategic guardrail. Governance ensures fairness, transparency and auditability — even when workloads span borders and environments.
The CIO imperative in the era of agentic AI
Private and sovereign clouds give us the foundation of trust. Public clouds provide the scale and agility. But the CIO’s mandate is to bring them together — to rearchitect with intent and build an environment that is flexible, compliant and future-ready.
We need architectures that allow agentic AI to thrive responsibly while positioning organizations to grow and innovate, and the CIOs who succeed won’t choose one model over another. Rather, they’ll be the ones who collaborate across the business, rethink their ecosystems and align their cloud strategies with today’s imperatives and tomorrow’s opportunities.
That, to me, is what it means to lead in the agentic AI era.