-
Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
Read the blog -
Services
Leverage our capabilities to accelerate your business transformation.
-
Services
Network Services
Popular Products
-
Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
-
Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
-
-
Services
Cloud and IT Infrastructure
Popular Products
-
Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
-
Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
-
-
Services
Consulting
-
Client stories
-
Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
-
Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
-
-
Services
Data and Artificial intelligence
-
Services
Technology Solutions
Client stories
-
Services
Global Data Centers
-
Services
Digital Collaboration and CX
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
-
-
Insights
Recent Insights
-
The Future of Networking in 2025 and Beyond
-
Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
-
Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
-
-
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
-
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
-
About us
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
Get the Everest report -
- Careers
Topics in this article
Hybrid workforce collaboration tools – closing the gap between intent and execution
In a post-pandemic world, leaders, managers and employees have very different views of what the future of work should look like – and how to enable it. Our recently published 2021 Global Workplace Report points to a disparity in perception between C-level stakeholders and operational employees as to whether the organization’s digital workplace strategy is all it should be. While members of the C-suite feel confident that they’re tracking well, their employees aren’t experiencing much meaningful change.
That being said, there is a general consensus that hybrid working arrangements – where employees continue to work at home for at least part of the time – are here to stay. In light of this new workstyle model, it’s more important than ever that enterprise technology and collaboration tools support a range of employee profiles and work location preferences.
In our conversations with clients in recent months, they’ve shared some of the roadblocks and complexities they’re encountering when trying to integrate disparate productivity workloads and take advantage of new services to unlock more meaningful data and relevant governance – all with the ultimate goal of transforming the employee experience.
In this article, we’ll explore these challenges in more detail and consider some of the key steps to success for businesses seeking to accelerate the execution of their digital workplace strategies and raise their employee experience to new heights.
Understanding the status quo
Over the past two years, a number of forces converged to disrupt the digital workplace in ways never imagined. Government-sanctioned lockdowns required businesses to hastily enable a fully remote workforce. They had little or no time to consider the strategic relevance of the technology they ‘layered onto’ their digital workplace environment to enable lockdown collaboration. As a result, it’s not surprising that these environments have become very costly and complex to manage.
And perhaps more seriously, in many cases, they’re not delivering the user experience that employees want and need. One area that requires specific focus is cloud collaboration tools and services. Remote working resulted in an unprecedented adoption and reliance on cloud-based applications and productivity tools. But with the traditional network and security/governance infrastructure and policies not designed to support this surge in usage, the inevitable casualty has been the end user’s experience.
So, what’s the way forward?
Relook, recalibrate and restructure
The sensible place to start is to take a step back and organize your thought process around cloud collaboration. This involves identifying ‘who you are’ from an internal skills and resources perspective (both human and technical). Where do opportunities lie to extract better value from your existing collaboration technology investments? Which should be laid to rest? Are there any compelling options for new investment? Ultimately, having this view will put you on a path to getting your hybrid workers and collaboration technologies working together and pulling in the same direction. We recommend that our clients take a templated, data-based approach to ensure they gather the information and insights they need quickly, but also ensuring they accommodate any nuances specific to their industry and the business’s size and scope.
Strategize around the user experience
We should always remember that technology should work for people – not the other way around. So, all efforts should always start with the end user in mind.
This means considering how best to optimize accessibility, authentication and the quality of the user interface and understanding precisely where user experience is falling short.Use data to surface persona-level insights
Of course, every employee uses their own set of applications and platforms, depending on their role. That’s why we recommend taking a granular, persona-based approach to gathering data and metrics – in-depth persona mapping is the only way you’ll garner relevant and meaningful insights.
Next, categorize your findings based on your user community and the technologies they use (basic user, advanced user, and high-touch personas).
By following a structured process, you’ll be clear about what exactly you do (and don’t) need before you engage with equipment vendors. Think of it like this: If you want to build a house, it makes little sense to start ordering window frames and picking out wallpaper before you’ve even laid the basic foundations.Organize systems to deliver a unified experience
Once you’ve established who uses and needs what – and where areas for improvement lie – you’re ready to re-architect and optimize your environment, deploy new solutions and decommission others.
A critical step in this process is communicating and rolling out change management programs to ensure people understand and accept any modifications you’re introducing into the collaboration ecosystem.
How can we help?
By auditing businesses’ current infrastructure and business-critical applications and understanding organizational roles, NTT has developed a Cloud Deployment Framework to seamlessly transition clients to an intelligent hybrid workplace.
We take a multi-pronged, industry-focused approach to make the hybrid workplace ‘more real’ for our clients. For example, we understand that organizations in the financial services and professional services sectors are struggling to understand what the remote workplace means in terms of compliance and how to ensure that they’re plugging any gaps they’ve unwittingly created.
Our teams provide end-to-end dedicated connectivity for collaboration and quality, but without sacrificing compliance.
In a business environment where hybrid workplaces are likely to become a permanent fixture, NTT helps organizations close the gap between aspirations and outcomes.
If you’d like to find out more about our approach and how we can accelerate your hybrid workplace ambitions, please get in touch.