-
Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
Read the blog -
Services
Leverage our capabilities to accelerate your business transformation.
-
Services
Network Services
Popular Products
-
Services
Cloud
Popular Products
-
Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
-
Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
-
-
Services
Consulting
-
-
Services
Data and Artificial intelligence
-
Services
Technology Solutions
Client stories
-
Services
Global Data Centers
-
Services
CX and Design
-
Services
Application Services
-
Services
Sustainability Services
-
Services
Digital Workplace
-
Services
Business Process Services
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
-
-
Insights
Recent Insights
-
The Future of Networking in 2025 and Beyond
-
Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
-
Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
-
-
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
-
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
-
About us
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
Sponsorships
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
Get the Everest report -
- Careers
How to ensure the successful adoption of Microsoft Teams
21 May 2021

I’ll also give a couple of real-world examples of common pitfalls we often see in our client work. In particular, I’ll focus on problems caused by a lack of understanding how Teams fundamentally changes how people collaborate and communicate.
Microsoft Teams is not a like-for-like replacement for Skype for Business
In part, this is because some clients underestimate what a transition to Microsoft Teams will mean. They view it as simply ‘the Skype replacement’. To be fair this is how Microsoft first talked about it when they launched Teams. As such, it’s unsurprising that this is what a lot of people took on board.
But although Microsoft Teams replaces Skype, it is not a like-for-like replacement. It goes way beyond this, changing the way people communicate, collaborate and how they can be productive.
While it’s vital to understand all the ways Teams can empower your workforce, for a successful Teams adoption Teams, you also need to understand your organization’s culture, and people’s willingness to change. Only then can you look to ensure your end users fully understand the potential of the technology and maximize their use of these new solutions.
Example One: No change management program
‘Client A’ is a global telecoms organization, established in around 30 countries. It’s a mid-sized company with around 1,000 employees. They already had extensive Microsoft knowledge and were immersed in the Microsoft 365 suite. They also had Skype for Business – and before this, OCS (Office Communications Server). What’s more, they were using Exchange, SharePoint, Yammer, etc., and had a good experience using the whole Office 365 stack. The idea was simply to transition from Skype for Business on-premises to Microsoft Teams with voice.
On the face of it, they were well placed. They’d lots of previous technical workaround Skype. What’s more, they’d already done most of the ‘being ready’ technical work. The network was also ready. They had everything necessary to cope with video streams, heavy video usage, meetings and so on. They were also prepared for the roll-out of Teams – because when you have Office 365 you can relatively easily transition. And their IT Support was up to speed too. I might argue that they were not perfectly trained, but they certainly had enough knowledge to start the project.