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Overview

Migrate to modern CX

When your contact center is central to your customer experience (CX) strategy, delivering high-quality interactions at scale is critical. Our Managed CX Services enable intelligent, agile, outcome-driven CX with simplified transitions, less risk and faster value.

From advisory to continuous support, we ensure seamless integration and long-term performance with deep AI, automation and design expertise.

Book your CX consultation today!

Industries

End-to-end service lifecycle

Our platform-based CX management improves CX by pairing expert skills with intelligent automation, supported by proactive assurance testing.

Continuous improvement and innovation

Deliver exceptional CX with our deep expertise, which gives your organization the skills, tools and strategic consulting you need to adapt to changing expectations.

Proactive CX management

We streamline customer interactions by proactively identifying issues through automated testing of platform availability, contact center functionality and call quality.

Leverage our agile CX practice

We employ agile methodologies to dynamically allocate resources, rapidly deliver on backlog priorities and continuously evolve your CX environment.

Case studies
See the connection – NTT DATA and Capitec

Capitec’s contact center takes to the cloud with Amazon Connect.

NTT DATA migrated two critical call centers — supporting over 600 agents — in just five days, with extensive platform integrations, agent training and improved monitoring and visibility.
Capitec case study
See the connection – NTT DATA and BIDtravel

A modernized contact center paves the way for success.

We implemented Genesys Cloud CX with MCX to centralize CX management, route inquiries by brand and enable performance tracking against SLAs across channels.
BIDTravel case study
Recognition

Industry recognition

ISG | 2025

NTT DATA named a Leader in GenAI services

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HFS Research | 2025

NTT DATA named a generative enterprise services Leader for a second time

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Services

Our services

Advisory services

Empowers clients to transform CX by adopting experience-centric strategies that drive outcomes, boost customer loyalty and unlock long-term value.

Implementation services

Fully comprehensive, end-to-end, project-based implementation services, from assessment to planning, testing, integrations, onboarding and transitions.

Managed services

Bridge the skills, knowledge and capability gaps to meet your CX management needs and exceed customer expectations in a highly competitive landscape.

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Book a consultation with one of our experts

Ready to take the next step? Discover how NTT DATA’s Managed CX Services can accelerate your CX journey. Book your consultation today!

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