Enabling M&S to become more fundamentally insightful and data-driven
We’d like to be the strategic partner you need to drive your service operations and technology to the next level, simplifying the process of change so you can focus on what matters most: sharing the magic of M&S.
2022–23 Network Research Report
Enabling data-driven change at scale
We’re already working with your IT teams to deliver SD-WAN and zero trust network access (ZTNA). As a strategic partner, we can go even further and enable data-driven decision-making throughout your organisation.
You’ll gain the business analytics and integrated visibility you need to segment consumer groups for personalised targeting, analyse product-line performance, and define new applications and services.
Leading with innovation
We’ll also transform your service operations, integrating with the services of your vendors and infrastructure technology providers across cloud, data, customer experience (CX) and support. This includes creating new architectures to support in-store innovation from edge to cloud, and establishing omnichannel fulfilment models, driven by automated, AI-powered analytics.
Connected services for a new era
Together, we can lay the foundations you need to provide coherent and connected services in a way that retains and reinforces your brand heritage, all while delivering:
- A secure-by-design approach to business-wide operations
- A highly adaptive base for business-wide innovation, developing microservices and related new technology capabilities, and building new tools, skills and processes
- Unified infrastructure and service-operation layers to support digital-first retail experiences
- Pragmatic execution strategies as part of your transformation roadmap, including an SD-WAN refresh, stores evolution, hybrid cloud, voice and contact centres, managed services and more
- Alignment between vendors and strategic suppliers, such as TCS, while taking advantage of our strategic partnerships to improve customer experience, fulfilment and processes
You can also make use of our open technology and ecosystem of expertise, including cross-industry partners such as BP and HSBC.
It’s time to bring the magic of M&S into a new era of connected, sustainable and personalised customer journeys, underpinned by omnichannel visibility, data-driven intelligence and hybrid-cloud innovation.
See the connection – NTT and Tour de France
Edge, IoT and a revolutionary fan experience for the Tour de France
The partnership between NTT DATA and Amaury Sport Organisation (A.S.O.) stretches back to 2015. By connecting what’s happening at the very edge of the network to passionate fans and race organizers, we’ve changed the way the race is viewed and managed.
Carrefour takes a cloud-first approach to their digital transformation
Leveraging the power of the cloud allowed this multinational food retailer to minimize the cost of activating new services, align IT costs to business needs and reduce their time to market for new applications.
A cloud-first strategy keeps TIP in the driver’s seat
To continue driving customer satisfaction and a strong culture of innovation, TIP Trailer Services worked with us to migrate their IT environment to Azure. This move to the cloud ensures that their technology will be able to support their business ambitions as they continue to grow.
With AI, you can track in-store trends and customer behaviour to better inform loyalty programmes and targeted interactions. We also have a track record in retail innovation, as demonstrated by our NTT Data and Metaverse retail solution.
Outcome-based solution design, people-centric technology
Our infrastructure services and support are tailored to your needs and integrated into a single operating platform for easy self-management and reporting.
Recognised industry leader
We’re a Leader in the Gartner Magic Quadrant for Network Services, Global and we’re ranked highest in three out of five Use Cases in the Gartner Critical Capabilities for Network Services, Global.
Shared cultural values
Our 150-year heritage of using technology as a force for good now includes helping clients reach net-zero by 2030. We have also prioritised the reduction of our own emissions and are building circularity and regenerative principles into our operations, using technology to protect the natural world.
With more than 30 global businesses, we have one of the largest teams of network, security and cloud experts certified across multiple vendors, technologies and industry standards.
*Gartner, Magic Quadrant for Network Services, Global, Danellie Young, Karen Brown, Gaspar Valdivia, 22 February 2023
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.