NTT DATA | Salesforce

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Overview

We leverage over 20 years of partnership with Salesforce to help you address complex integration and business challenges. Our pragmatic approach, combined with deep industry insight and technology expertise, will help you achieve better business outcomes – like automating workflows, getting more value from your customer data, implementing smarter customer engagement strategies and driving sustainability for greater business success. With technical expertise in application rationalization, legacy modernization, and managing complex projects with multiple third-party and back-office integrations, we help organizations maximize the value of their Salesforce investments.

Research paper

In this research paper, Everest Group and NTT DATA examine industry-specific client trends and share relevant use cases. We demonstrate how organizations can leverage the powerful combination of customer relationship management (CRM), AI and data platforms to drive innovation and operational excellence.

Expertise

Our expertise

3,950+ Salesforce and MuleSoft-certified professionals

Extensive global experience and expertise

10,500+ Salesforce and MuleSoft certifications

Competence in delivering complex ecosystem spanning broader expertise

20+ years of experience

Extensive knowledge of customer engagement, integration, data and AI solutions

Expertise across 30+ countries

Salesforce-certified professionals where you need them

Salesforce and MuleSoft Partner Awards

Proven track record in multiple competencies and geographies

Leader in NelsonHall NEAT Report four times in a row

Recognized as an industry-leading provider

Testimonial

"The Salesforce 2023 Partner Innovation awards recognize partners such as NTT DATA that are helping their customers drive productivity and growth with AI, data and CRM."

Steve Corfield

Executive Vice President, Global Alliances and Channels and Emerging Technologies, Salesforce

Client stories

See the connection – NTT DATA and RIMAC Seguros

New AI-powered customer engagement

RIMAC Seguros implemented an additional channel in their CRM ecosystem, creating new AI-powered interactions with Salesforces Digital Engagement Cloud.

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See the connection – NTT DATA and Blue Cross & Blue Shield of Rhode Island (BCBSRI)

Ensuring competitiveness by modernizing operations

BCBSRI partnered with NTT DATA to transform their customer experience. We helped consolidate IT and customer management processes on a single platform that supports Salesforce, automated workflows and DevOps.

Blue Cross & Blue Shield of Rhode Island case study

See the connection – NTT DATA and BBVA

Automated management of sustainability data

Our comprehensive cloud-based solution simplifies the flow and validation of information, measures carbon footprint and monitors reductions in carbon emissions to help BBVA manage their sustainability initiatives in a data-driven way.

Read the blog article

See the connection – NTT DATA and Panasonic Sales Taiwan

Consolidated CRM platform delivers seamless experiences

Panasonic Sales Taiwan partnered with NTT DATA to consolidate fragmented data sources and enhance the customer experience with Salesforce.

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Highlights

Solutions

Our solutions

Industry clouds with Salesforce Industries

With Salesforce Industries and our vertical expertise, you benefit from best practices and tailored solutions to streamline your operations and improve customer experiences to support your business growth.

Salesforce integration into complex ecosystems

Leveraging our deep expertise in both Salesforce and MuleSoft, we connect Salesforce solutions with your existing systems, seamlessly, to unlock new opportunities and efficiencies.

Use your data to create AI-driven experiences

We help you integrate your systems with MuleSoft and implement Salesforce Data Cloud to unify data. With a real-time 360 view of your customers, you can power up your AI capabilities.

Full lifecycle services, driven by outcomes

Our Salesforce services cover strategy consulting, implementation and project management, application support and maintenance, and business process outsourcing (BPO), at any stage of your business growth.

Awards and recognition

Awards and recognition

NelsonHall, 2024

NEAT Report for Salesforce Services 2024

Salesforce (Japan Awards), 2024

Japan Partner of the year, Reseller Partners and Tableau Reseller

Salesforce, 2023

Partner Innovation Award 2023 – Emerging Technology for Sales

MuleSoft, 2023

MuleSoft 2023 Partner of the Year Awards – Customer 360 Award

Salesforce, 2022

Partner Innovation Award 2022 – Consulting for Net Zero

Partners

Global partner ecosystem

We deliver client successes and business outcomes though our long-standing partnership with Salesforce and its extensive product solutions (Tableau, MuleSoft, Slack, and former Vlocity), including AppExchange ISVs and professional talent fulfillment partners.