-
Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
Read the blog -
Services
Leverage our capabilities to accelerate your business transformation.
-
Services
Network Services
Popular Products
-
Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
-
Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
-
-
Services
Cloud
Popular Products
-
Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
-
Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
-
-
Services
Consulting
-
-
Services
Data and Artificial intelligence
-
Services
Technology Solutions
Client stories
-
Services
Data Center Services
-
Services
CX and Design
-
Services
Application Services
-
Services
Sustainability Services
-
Services
Digital Workplace
-
Services
Business Process Solutions
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
-
-
Insights
Recent Insights
-
The Future of Networking in 2025 and Beyond
-
Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
-
Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
-
-
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
-
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
-
About us
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
Get the Everest report -
- Careers
Panasonic Sales Taiwan consolidates customer relationship management to deliver exceptional experiences
Committed to delivering an exceptional customer experience, Panasonic Sales Taiwan looked to consolidate their sales processes and data management across three business divisions. Working with the NTT team in Taiwan, they migrated their sales environment to Salesforce, ensuring all the sales team members’ data was integrated into a single platform. This made the data accessible to the entire team, leading to timelier, data-driven decision-making.
Client profile
Panasonic Sales Taiwan brought together the business-to-consumer and business-to-business operations of Panasonic in Taiwan to deliver solutions as ‘One Panasonic’. Harnessing advanced technologies and extensive on-site expertise, Panasonic Sales Taiwan offers comprehensive solutions to a diverse range of customers. Contributing to the Taiwanese society has been a core Panasonic value for over a century. Panasonic Sales Taiwan continues this, using their manufacturing capabilities to solve social problems to enhance the quality of life across the globe.Vision
Improving lives through intelligent, integrated data management
Faced with a dispersed, varied network of data across their sales teams, Panasonic Sales Taiwan wanted a technology solution that would integrate all their data, enabling effective decision-making that would be accurate and include all relevant information.
Critical to this was ensuring that they were able to deliver exceptional customer service. In order to achieve this, they integrated their three divisions. To ensure the success of the integration they needed bring together the different workflows and enable data sharing across the entire organization. Accomplishing this would ensure that they were able to provide a smoother customer journey through a single platform, capturing and managing all customer requests for quotations or assistance.
‘Continuous innovation and enhancing customer experience has always been the utmost priority for Panasonic. By adopting Salesforce, we were able to accelerate communication and decision-making across business divisions.’
Transformation
Consolidating fragmented data sources to deliver enhanced customer experience capabilities
Across Panasonic Sales Taiwan’s various business divisions, sales team members were using spreadsheets to capture and share information, with each division using a different workflow process. Using a consultative approach, we worked with NTT DATA and helped Panasonic to define and consolidate their requirements from all divisions.
As Panasonic Japan already made use of the Salesforce customer relationship management solution, we implemented Salesforce for Panasonic Sales Taiwan. The solution included a dedicated project manager, consultants and developers to ensure we delivered a comprehensive solution that met the established requirements.
Further to implementing Salesforce as the preferred business-to-business solution, we proposed a marketing automation platform for their business-to-consumer operations which would enable omnichannel data management and a personalized customers experience. This cloud-based platform provides data-driven analysis, artificial intelligence-empowered consumer behavior prediction, API system integration and automatic omnichannel communication.
‘Our business-to-business customers will enjoy fast, meticulous service, while we respond to new demands or solve potential problems simultaneously, creating a win-win situation between Panasonic and our customers.’
Results
Delivering enhanced, meaningful customer experiences
Through their new, integrated customer relationship management platform, Panasonic Sales Taiwan can improve both business-to-business and business-to-consumer sales and create a model for offering maintenance services.
360-degree visibility
Salesforce provides a comprehensive data set on businesses and individual customers, enabling Panasonic Sales Taiwan to understand their customers’ needs and enhance the services they provide.
Sales process transformation
Leveraging Salesforce, the sales team were able to change their behaviors by adopting digital transformation technologies that consolidated all customer and sales data. Decisions are now based on data that includes all relevant information and are more effective and timelier as a result.