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Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
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- Careers
Jensen Hughes expands their footprint, improves offerings and saves 50% with consolidated Cloud Voice solution
Together with Jensen Hughes we enabled them to enhance their productivity, which was being hampered by outdated productivity infrastructure. This was making it difficult to establish corporate culture among their distributed workforce of forensic examiners, fire protection officers and safety solution designers. Jensen Hughes realized they needed a solution that would meet the requirements of multiple lines of business and different locations, while at the same time hoping to bring chat, files, audio/video meetings and calling into a single user experience available across devices. Microsoft Teams was chosen as the hub for team communication and collaboration due to its phenomenal public cloud network and because it was able to deliver the required capabilities in a single user experience. We worked in collaboration with Jensen Hughes to execute a three-phase project. Our approach to this project focused on driving behavior change up front by establishing Microsoft Teams as an effective and reliable tool for communications and collaboration.
Jensen Hughes needed to upgrade their outdated telephony infrastructure
Jensen Hughes was facing a number of telephony infrastructure challenges due to outdated equipment and a rapidly expanding global footprint. Across their sites, they were dealing with:
- A mixed bag of telephony systems dependent on costly MPLS and low bandwidth network infrastructure
- Legacy on-premises exchanges (PBX) in several international locations
- Half of the company using a cloud telephony solution too costly to roll out to all locations
- Multiple server locations collecting large volumes of data
They realized they needed a solution that would meet the requirements of multiple lines of business and different locations, while at the same time hoping to bring chat, files, audio/video meetings and calling into a single user experience available across devices.
By bringing all of these capabilities into a single, easily managed cloud- based solution, company leadership reasoned it could get greater value from their people and intellectual property while improving communication among their team members.
Which services?
Adoption and Change Management, Advanced services for installation and support
Which technologies?
Cloud Voice, Microsoft Teams
Which partners?
Microsoft
Microsoft Teams delivers Jensen Hughes’ required capabilities in a single user experience
Jensen Hughes needed a solution that would meet the requirements of multiple lines of business and different locations bringing chat, files, audio/video meetings and calling into a single user experience available across devices. To solve these and other issues, Jensen Hughes relied on us and our Microsoft Teams Cloud Voice offering.
We were chosen as the partner to deliver each phase of the project, delivering expertise in change management, project management, and information and telecommunication systems deployment. According to Jensen Hughes, our role as a trusted partner and advisor for implementation and roll out was ‘absolutely critical.’
Microsoft Teams was chosen as the hub for team communication and collaboration due to its phenomenal public cloud network and because it was able to deliver the required capabilities in a single user experience.
We worked in collaboration with Jensen Hughes to execute a three-phase project. Our approach to this project focused on driving behavior change up front by establishing Microsoft Teams as an effective and reliable tool for communications and collaboration, all the while working in tandem with their internal IT team to plan future stages which required more technical planning.
Microsoft Teams saves Jensen Hughes
USD 400,000 per year
Jensen Hughes now exclusively uses Microsoft Teams globally to support all their collaboration and communication needs, including full PSTN telephony integration.
The company benefits from an increased capability to communicate with and reach employees, who now have a direct dial as well as Teams on their mobile devices. Based on internal calculations and pre-project cost analysis, Jensen Hughes forecast that by using Teams their total savings will be USD 400,000 per year – an approximate 50% reduction in costs.