Overview

How Infobip transformed its network, making it more flexible and reliable

Infobip’s natively built technology has the capacity to reach over seven billion mobile devices, people and things worldwide through a robust network of more than 600 direct carrier connections. As a global leader in omnichannel communication, Infobip needed a reliable technology services partner that offered the necessary agility and scalability to continue delivering superior customer experiences as they grew.

They also needed the ability to collaborate with multiple carriers and monitor their network 24/7, without complexities. By leveraging our partnerships with leading telecom service providers, they were able to create a flexible and reliable interconnected pan-India network, ultimately leading to improved uptime, seamless scalability, and integrated monitoring.

Client profile:

A global cloud communications platform provider with over a decade of industry experience, Infobip runs an extensive network of more than 65 offices across six continents. Infobip enables businesses to build connected experiences across all stages of the customer journey at scale, with easy and contextualized interactions over preferred channels.

Their omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexities of consumer communications, grow their business and increase loyalty.

Services
Vision
Vision

Accelerating growth through optimized and highly available networks and colocation services

Infobip collaborated with us, leveraging our comprehensive portfolio of enterprise services, partnerships with leading Indian network services providers and robust IT infrastructure. By working closely with us, they were able to address the challenges of network optimization by creating pan-India network interconnects.

‘NTT fulfills our objective of a quality neutral colocation provider, which gives us the confidence to expand our services in the India region. We also benefit from increased transparency and ease of operations,’ says Kreso Hotko-Cernic, Infrastructure Project Engineer, Infobip.

Leveraging our colocation services, Infobip was able to secure savings in terms of setup and management costs. Our connected racks helped to interconnect their hardware more easily and efficiently, while enabling them to scale in an agile manner. Additionally, consolidating SLAs by integrating services from multiple providers at the back end proved instrumental in optimizing networks both from quality and commercial standpoints.

‘With NTT, we get to benefit from the choice and reliability of having multiple carriers without the complexity associated with dealing with multiple carriers.’

Kreso Hotko-Cernic
Infrastructure Project Engineer, Infobip
Transformation
Transformation

Accelerating growth through optimized and highly available networks and colocation services

Infobip collaborated with us, leveraging our comprehensive portfolio of enterprise services, partnerships with leading Indian network services providers and robust IT infrastructure. By working closely with us, they were able to address the challenges of network optimization by creating pan-India network interconnects.

‘NTT fulfills our objective of a quality neutral colocation provider, which gives us the confidence to expand our services in the India region. We also benefit from increased transparency and ease of operations,’ says Kreso Hotko-Cernic, Infrastructure Project Engineer, Infobip.

Leveraging our colocation services, Infobip was able to secure savings in terms of setup and management costs. Our connected racks helped to interconnect their hardware more easily and efficiently, while enabling them to scale in an agile manner. Additionally, consolidating SLAs by integrating services from multiple providers at the back end proved instrumental in optimizing networks both from quality and commercial standpoints.

‘NTT fulfills our objective of a quality neutral colocation provider, which gives us the confidence to expand our services in the India region. We also benefit from increased transparency and ease of operations.’

Kreso Hotko-Cernic
 Infrastructure Project Engineer, Infobip
Results
Results

Assured high network performance while meeting expansion targets

Today, Infobip has the option to choose any carrier to connect their branches across India, along with access to last-mile connectivity from any carrier or a combination of carriers. Infobip benefits from the stability and reliability of a highly optimized, carrier-neutral network, which offers:

The assurance of high network availability

  • 24/7 monitoring of the entire network’s quality and performance from a single window
  • Robust connectivity across the length and breadth of the country
  • Ability to expand the network without space or power limitations
  • Assured 99.59% availability for power, cooling and security