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Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Services
Leverage our capabilities to accelerate your business transformation.
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Services
Network Services
Popular Products
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Services
Cloud and IT Infrastructure
Popular Products
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Services
Consulting
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Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Services
Data and Artificial intelligence
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Services
Technology Solutions
Client stories
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Services
Global Data Centers
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Services
Digital Collaboration and CX
Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
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Master your GenAI destiny
We’ll help you navigate the complexities and opportunities of GenAI.
Explore GenAI -
Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Everest Group PEAK Matrix® Assessment
NTT DATA is a Leader and Star Performer in the Everest Group Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024.
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- Careers
Florida Crystals enables effortless collaboration with Microsoft Teams
Together with Florida Crystals we helped them improve employee collaboration and connect disparate communication tools. They chose us to assist them with transforming their tools to a comprehensive, unified communication solution using Microsoft Teams with Calling. Following a successful implementation as well as adoption and change management services, users report improved productivity and engagement, and management is delighted by significant reductions in several expense categories.
Focused on delivering effortless collaboration
Florida Crystals utilized an array of communications and collaboration tools, but productivity suffered because they lacked a comprehensive, modern collaboration solution. Chief Information Officer Kevin Grayling made it his priority to implement a unified communication solution to achieve the goal of ‘effortless collaboration’, unifying how people communicated, shared information, met and made telephone calls.
Core to the vision of effortless collaboration is that collaboration should be easy. Florida Crystals set the expectation that joining a meeting from home, the office or a conference room should be a ‘one-click experience’ and that end-users should be able to seamlessly transition from chat, to email, to meetings and calling. Florida Crystals’ leadership focused on identifying a technology vendor and partner who could deliver on this vision.
Which services?
Direct Routing as a Service, Adoption and Change Management Solution Architecture
Which technologies?
Microsoft Teams, NTT Calling Plans
Which partners?
Microsoft
‘The magic of the launch of Microsoft Teams with Calling at Florida Crystals is that we are spending 30-40% less, with exponentially more capability.’, Chief Information Officer, Florida Crystals
Early commitment to Microsoft Teams
In September of 2018, Florida Crystals’ management made the decision to move to Microsoft Teams for its unified communications solution. The company chose Microsoft Teams for both its reliability and usability, seeing it as the tool that would help boost productivity across its employee base.
Florida Crystals selected us as their partner to manage the implementation of Microsoft Team across the organization. We were chosen from an array of vendors because of our strong partnership with Microsoft and our simple solution for Microsoft Teams calling.
Working with Florida Crystals, we were able to successfully execute the following initiatives:
- Implementation of Microsoft Teams to all Florida Crystals users
- Delivery of adoption and change management services focused on driving successful adoption of Microsoft Teams to stakeholders across the organization
- Implementation of NTT Calling Plans for Microsoft Teams for 3,000 users across more than 30 sites in the United States, United Kingdom, Portugal, Mexico and Canada
Using Microsoft Teams results in improved collaboration and reduced cost of ownership
Since the launch of the effortless collaboration initiative, the Florida Crystals IT team has received considerable feedback from users indicating that Microsoft Teams has improved their work effectiveness. The meeting and calling capabilities within Microsoft Teams have contributed to employees’ ability to better listen to one another rather than simply talking over each other. There is now real enthusiasm to interact with video and content, whereas prior to the adoption of Microsoft Teams, employees were hesitant to interact on video.
One of the key components of the effortless collaboration initiative was the implementation of Microsoft Teams Calling, which they found to be the most technical daunting component of the project. Florida Crystals relied on our consultants to manage the technical implementation and NTT Calling Plans to provide services. Ultimately this became one of the most rewarding components of the project, resulting in the removal of desk phones and bringing all communications together into a single pane of glass.
Microsoft Teams has also helped Florida Crystals further achieve their goals related to sustainability. Florida Crystals discovered that, like many geographically dispersed companies, they had a large carbon footprint due to business travel. Since the solution went live, they have reduced business travel by more than 50%.
Most importantly, the company has realized a great benefit to their bottom line by implementing Microsoft Teams with NTT. Prior to the implementation, Florida Crystals purchased multiple, disparate communications and collaboration components such as PSTN calling, audio conferencing and video conferencing. They have since realized an estimated savings of 30-40% simply through the elimination of multiple standalone tools with their comprehensive Microsoft Teams solution.