-
Featured services
-
Services
View all services and productsLeverage our capabilities to accelerate your business transformation.
-
Services
Network as a Service
Popular Products
-
Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
-
Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
-
-
Services
Cloud Services
Popular Products
-
Cloud Migration and Transformation Services
Access the people, processes and technologies you need to deliver cloud migration projects that improve your return on investments.
-
Site Reliability Engineering Services
Get the most from your cloud investments when you harness our Site Reliability Engineering Services to support app development and lifecycle management.
-
-
Services
Edge as a Service
Client stories
-
Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
-
Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
-
-
Services
Technology Solutions
Client stories
-
Services
Global Data Centers
-
Services
Digital Collaboration and CX
-
-
-
Insights
Recent Insights
-
The Future of Networking in 2025 and Beyond
-
Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
-
Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
-
-
-
-
-
Discover how we accelerate your business transformation
-
About us
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
- Careers
Tele-centre Services enables an omnichannel experience for their customers
Together with Tele-centre Services, we ensured that they could continue to meet the needs of their customers, moving beyond voice into a full omnichannel environment. Working with us, they implemented a Cisco CX platform to meet their current and future needs. The CX platform enables their agents to interact with customers through their chosen method, be it voice, web chat, email or other digital channels. Their objective is to connect their clients’ brands to people, leveraging data and insights from omni-channel sources. Tele-centre Services is now able to look to the future and the possibilities that technologies, including artificial intelligence, robotic process automation and data analytics enable.
Taking the contact center to the next level
Tele-centre Services provides a full suite of contact center services to their customers. As the needs of their clients evolve, so do their services.
As a leading organization, their clients look to them for guidance on how to meet their end users’ future needs. This requires moving beyond simply offering voice services and instead offering a full omnichannel service, providing meaningful solutions to their customers through their preferred channel.
‘Most of our clients see digitalization as an important step in retaining their customers,’ says Wee Ling, Managing Director, Tele-centre Services. ‘As their trusted partner, they look to us for guidance and assistance in designing the customer journey.’
Technology plays a critical role in enabling this, and providing a reliable and dynamic platform is vital in ensuring they meet customer expectations.
Their team realized that embracing omnichannel and integrating these digital channels required a higher level of technology understanding. In order to implement a full omnichannel platform and access new technologies, they needed a partner with the relevant expertise.
Which partners?
Cisco
‘The collaboration with NTT is more than a business relationship. They're an integral part of our digitalization journey and ensuring we remain relevant and competitive.’, General Manager, Tele-centre Services.
Exploiting the power of an omnichannel platform
Working with the team at Tele-centre Services, we implemented an omnichannel Cisco CX platform that supports personalized, on-demand support across every customer touchpoint.
While their previous platform restricted interactions to voice only, the new solution allows them to seamlessly integrate any digital channel as part of the larger customer journey.
An interaction that starts with a web-chat or email can now be moved onto a call with one of their agents, with the agent having access to the insight provided by the digital interactions. This allows them to add greater value and resolve queries faster.
The solution allows them to map the full customer journey, providing information on which channels perform best in resolving specific customer queries.
They’ve also been able to implement call-back functionality, allowing agents to connect to the customer as the call is allocated to them.
With full access to the customer’s history, which includes voice recordings, they’re able to analyze the customer’s behavior to understand how they’re progressing on their journey.
This has also enabled better scheduling, and provided insight into capacity requirements.
A partnership focused on the future
With the omnichannel platform now in place, Tele-centre Services is able to look to the future and the possibilities that artificial intelligence and robotic process automation offer.
They’re also leveraging technology to enhance the customer experience, while upskilling their employees to handle more complex cases.
‘We’re exploring the possibility of automating more common queries, and using our agents when customers need greater insight, while forming specialized teams to focus on delivering enhanced value,’ says Vatchala Supramaniam, Head of Contact Centre, Telecentre Services.
Key benefits include:
- Reduced waiting times though improved call routing
- Better customer experience with 24/7 services
- Expanded services offerings to attract new clients
- Increased productivity with blended skillsets for agents
‘The collaboration with NTT is more than a business relationship. They’re an integral part of our digitalization journey and ensuring we remain relevant and competitive,’
says Nicholas Loh, General Manager, Tele-centre Services.
