JAL Satellite Travel

Vision

Building on a customer-experience focus

With the COVID-19 pandemic presenting an unprecedented challenge to the travel industry, they were exploring ways to expand their service offering and remain competitive in the new environment.

With the increasing adoption of the hybrid workplace, one of the growing needs that business travelers are looking for is secure, stable and seamless network connectivity which enables them to connect to their data, applications, people and clients anywhere, anytime.

To accomplish this, they needed a trusted global network partner who could support them in meeting the needs of the business travelers.

Transformation

Seamless connection with Ubigi eSIM

Leveraging the eSIM, they’re able to offer a single solution that works across multiple locations without the need to change the SIM card in the customer’s phone. The eSIM profile is installed in the end-user’s device and is ready to use in any of the 180+ supported destinations.

With encrypted connectivity, users are assured of secure connectivity to their business data and applications. Also, users have complete control over their account through the Ubigi app, including flexible top-up plans and usage details.

Results

Delivering greater value to global travelers

‘The NTT eSIM solution offers our customers the ability to stay securely connected wherever they are without worrying about incurring expensive roaming costs,’ says Samuel Tam, Managing Director, JAL Satellite Travel Co., Ltd.

It also provides enhanced security while reducing the cost of global connectivity.

With their customers able to stay connected JAL Satellite Travel can deliver additional value to their customers, irrespective of where they’re traveling to or the reason for their journey.

‘We selected NTT because of their global reach and their ability to deliver support in multiple languages, as well as our long-standing relationship,’ says Tam.