Overview

Accelerate your modern customer and employee experience ecosystem

New technologies and the rise of AI have created new opportunities in customer experience (CX). This, along with the recognition of the positive impact optimized employee experience can have on CX, has motivated many businesses to transform their contact center operations to a hybrid working model.

Harness the capabilities of AI- and cloud-enabled EX and CX when your partner with us to migrate to the cloud and optimize your infrastructure and technologies. We’ll work with you to design and manage a connected customer experience ecosystem that delivers value to your customers, employees and enterprise.

 

Services
Key outcomes

Key outcomes

Digital transformation

We help you to future-proof your organization’s technology infrastructure with AI- and cloud-enabled CX and EX.

Improved ROI

Connected, smart infrastructure and services with the resources and expertise to enable faster technology adoption.

Differentiate

Explore new revenue opportunities with proactive, tailored customer experiences supported by your digital, cloud-connected enterprise’s ability to implement innovations and deliver differentiated experiences. 

Connected experience journeys

Whether on-premises, in the cloud or a hybrid environment, our innovative CX solutions help you enhance collaboration, value and loyalty for your customers, people and business in multiple architectures.

Build loyalty

Delivering an intuitive, streamlined experience when customers engage with your business – and a seamless employee experience – improves long-term success by helping you build customer loyalty and trust, while attracting and retaining talented individuals.

Data-driven insights

Get AI/ML-driven, proactive insights and notifications that support compliance and improve operations.

Improve productivity

Implement effective, secure work-from-anywhere solutions that empower your workforce and transform employee experience.

Business continuity

Keep critical applications and assets up and running to provide superior employee and customer experiences.
Success stories
See the connection – NTT and Randstad Group Belgium

Connecting customers and talent through the cloud

Randstad is the largest HR service provider in Belgium, and needed to ensure they connected their employees, customers and candidates with a seamless cloud platform experience. 
See the connection – NTT and Henkel

Henkel brings their global team together 

Migrating their telephony environment to Microsoft Teams keeps employees, customers and partners connected and reduces costs.

 

See the connection – NTT, Cisco and ASHRAE

Designing intelligent buildings for full environmental visibility and control

ASHRAE’s new headquarters showcase their vision of the smart building, creating an optimal environment for employees and visitors while complying with all health and safety regulations. 
Partners

Partners

Cisco
Microsoft
Genesys logo
Nice logo
Logitech

Why NTT

Trusted

As an ideal partner by 75% of Fortune 100 

7 billion

Customer engagements each year

34

Years of transformation and innovation experience 

Reach

We partner with industry-leading vendors worldwide
Insights

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