Overview

Covering your needs at all times

We offer award-winning customer service. Between our online customer service center and calls that go straight to the certified engineers at our Network Operations Centers (NOC), your support needs are covered. With engineers available 24/7, your questions and issues are addressed by an experienced consultant who can help you the first time.

Services
Key outcomes

Key outcomes

Support

Our commitment to operational excellence and exceptional customer support means we’re on standby 24/7.

Holistic approach

Our NOC embraces a holistic approach, focusing on timely support, quality routing and network reliability.

Real time

Our comprehensive Global Customer Portal provides real-time access to a range of information, actions and reports.

Transparent 

Be fully informed of your rights and obligations. 
Success stories
See the connection – NTT and Nitrado  

Nitrado improves network quality even further 

As a leading provider of gaming server hosting, Nitrado sought a reliable partner to provide high-quality IP transit at a worldwide scale with on-the-go support for any issues. 

See the connection – NTT and Cbus 

Helping Cbus accelerate digital transformation with the right network

We’ve ensured Cbus has the technology platforms in place to provide the flexibility and responsiveness needed to meet their members’ evolving service expectations.
See the connection – NTT and NXP 

Transforming legacy network capabilities with cloud solutions

A complete network overhaul provided NXP with increased productivity and greater customer service, while ring-fenced security ensures intellectual property is protected.

Why NTT

24/7

Customer support and access to your account information

24/7

Customer support and access to your account information

99.6%

Issues resolved in the NOC without delays or escalations

99.6%

Issues resolved in the NOC without delays or escalations

100% 

Availability, no network outages

100% 

Availability, no network outages

Leader

In two categories in the 2020 Asia Communication Awards

Leader

In two categories in the 2020 Asia Communication Awards
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We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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