Overview

Covering your needs at all times

We offer award-winning customer service. Between our online customer service center and calls that go straight to the certified engineers at our Network Operations Centers (NOC), your support needs are covered. With engineers available 24/7, your questions and issues are addressed by an experienced consultant who can help you the first time.

Networks
NTT and Cbus: Accelerating digital transformation
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Services

Our Support Center services

Network Operations Center (NOC)

One call, and you’re speaking to an engineer at one of our NOCs. Our NOC provides around-the-clock monitoring, performance and traffic management of our Global IP Network. Your questions are directed straight to the people who have the answers. No call center. No messages taken. Problem solved.

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Billing

Get instant access to your billing and account information with our online Account Manager. You can log in with single password 24/7 from anywhere in the world so you’re always in control of your account.

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Service level agreements

Our solutions are accompanied by some of the industry’s most aggressive SLAs. While everyone claims reliability, we put it in writing and display the service metrics for you to view. Only a company with the very best people and technology around the globe can make those kinds of commitments and we’re rather proud of our ability to do so.

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Policies and procedures

We want our customers to be fully informed of their rights and obligations in connection with their use of the internet, as well as our rights and obligations as a provider of internet services. For copyright and compliance information, as well as policies we have for public and private use, routing and registry, we value knowing that you understand our policies and procedures.

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Key outcomes

Key outcomes

Support

Our commitment to operational excellence and exceptional customer support means we’re on standby 24/7.

Holistic approach

Our NOC embraces a holistic approach, focusing on timely support, quality routing and network reliability.

Real time

Our comprehensive Global Customer Portal provides real-time access to a range of information, actions and reports.

Transparent 

Be fully informed of your rights and obligations. 

How can we help you transform?

Discover the advantages of effective, always-available support for your network.
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Success stories
See the connection – NTT and Nitrado  

Nitrado improves network quality even further 

As a leading provider of gaming server hosting, Nitrado sought a reliable partner to provide high-quality IP transit at a worldwide scale with on-the-go support for any issues. 

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See the connection – NTT and Cbus 

Helping Cbus accelerate digital transformation with the right network

We’ve ensured Cbus has the technology platforms in place to provide the flexibility and responsiveness needed to meet their members’ evolving service expectations.
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See the connection – NTT and NXP 

Transforming legacy network capabilities with cloud solutions

A complete network overhaul provided NXP with increased productivity and greater customer service, while ring-fenced security ensures intellectual property is protected.
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Related services

Why NTT

24/7

Customer support and access to your account information

24/7

Customer support and access to your account information

99.6%

Issues resolved in the NOC without delays or escalations

99.6%

Issues resolved in the NOC without delays or escalations

100% 

Availability, no network outages

100% 

Availability, no network outages

Leader

In two categories in the 2020 Asia Communication Awards

Leader

In two categories in the 2020 Asia Communication Awards
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