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2021 Global Workplace Report
Conflicting stakeholder views on the future of work point to gaps in detail, tools and enablement
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Services & Products
Leverage our capabilities to accelerate your business transformation.
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Services & Products
Network as a Service
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Services & Products
Multicloud as a Service
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Services & Products
Edge as a Service
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Services & Products
Software-defined Infrastructure Services
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Services & Products
Global Data Centers
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Services & Products
Collaboration & CX
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Services & Products
Security
Weaving a digital fabric
See how the network is the foundation for edge-to-cloud connections.
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Insights & Resources
Explore how technology shapes business, industry, and society.
Overview
Covering your needs at all times
We offer award-winning customer service. Between our online customer service center and calls that go straight to the certified engineers at our Network Operations Centers (NOC), your support needs are covered. With engineers available 24/7, your questions and issues are addressed by an experienced consultant who can help you the first time.
Services
Our Support Center services
Network Operations Center (NOC)
One call to the NTT Support Center, and you’re speaking to an engineer at one of our NOCs. Our NOC provides around-the-clock monitoring, performance and traffic management of our Global IP Network. Your questions are directed straight to the people who have the answers. No call center. No messages taken. Problem solved.
Billing
Get instant access to your billing and account information with our online Account Manager. You can log in with single password 24/7 from anywhere in the world so you’re always in control of your account.
Service level agreements
Our Support Center solutions are accompanied by some of the industry’s most aggressive SLAs. While everyone claims reliability, we put it in writing and display the service metrics for you to view. Only a company with the very best people and technology around the globe can make those kinds of commitments and we’re rather proud of our ability to do so.
Policies and procedures
We want our customers to be fully informed of their rights and obligations in connection with their use of the internet, as well as our rights and obligations as a provider of internet services. For copyright and compliance information, as well as policies we have for public and private use, routing and registry, we value knowing that you understand our policies and procedures.
Key outcomes
Key outcomes
Support
Our commitment to operational excellence and exceptional customer support means we’re on standby 24/7.
Holistic approach
Our NOC embraces a holistic approach, focusing on timely support, quality routing and network reliability.
Real time
Our comprehensive Global Customer Portal provides real-time access to a range of information, actions and reports.
Transparent
Be fully informed of your rights and obligations.
Success stories
Why NTT
24/7
Customer support and access to your account information
24/7
Customer support and access to your account information
99.6%
Issues resolved in the NOC without delays or escalations
99.6%
Issues resolved in the NOC without delays or escalations
100%
Availability, no network outages
100%
Availability, no network outages
Leader
Best Global Wholesale Carrier (Data) 2021
Leader
Best Global Wholesale Carrier (Data) 2021
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