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Overview

Empower employees to deliver next-level efficiency

Minimize business disruption, solve problems faster and improve employee productivity with Workplace Omnichannel Support. Using data and service-desk automation, we offer modern IT support across channels, ensuring swift issue resolution to maintain productivity and achieve business outcomes. Your employees can choose their preferred communication mode — phone via integrated service numbers, email, chat, web, social media or self-service help desk — for a seamless experience across channels. Powered by GenAI, automation and analytics, our workplace support services improve employee experience by proactively diagnosing and preventing up to 65% of issues before they occur.



Our approach

Our approach

Our approach to delivering omnichannel user IT support is based on the following principles:


Consumer-grade experiences

We provide faster resolution with AI and machine learning (ML), and empower users with self-service and self-help solutions for a seamless and satisfying IT service-delivery experience.

Operational efficiencies

Through data analytics, we improve device and application monitoring and performance, in line with your IT service delivery goals.

Cost to serve

By revamping IT service models, we enhance shift-left and remote support and boost resolution speed, satisfaction and cost efficiency. We also integrate automation for scalability and error reduction.

Services

Our services

Self-Help and Self-Serve

Empower users and enhance their productivity with intuitive solutions and automation that quickly resolve common IT support requests.

Intelligent Portal

Transform the way employees communicate, collaborate and share information. We provide them with a unique and personalized experience using an intuitive portal interface.

Enterprise Search

Enable employees to easily access information from structured and unstructured data, using an intelligent search engine powered by AI.

Advanced Service Desk

Improve service-desk experience through automation, analytics and on-demand, multilingual omnichannel employee support.

Managed CX

Design, implement and optimize customer interactions across different channels and touchpoints, including cloud-connected contact center experience.

Cloud Voice for CX

Enable all your customers and employees to communicate through cloud voice services, natively integrated with your preferred CX platform.

Impact

Why NTT DATA

6.2M+

users served

87%

first-contact resolutions

65%

contacts resolved by automation

16

Global Delivery Centers

23M+

support tickets handled annually
Case studies

Case studies

Read how companies in various industries achieved their goals by partnering with NTT DATA.

Global leader in energy storage solutions powers a new beginning

Independent Health charts an IT transformation

Major credit union invests in ServiceNow for digital transformation

Recognition

Awards and recognition

Gartner

Gartner | 2024

We are a Leader in the 2024 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services, Worldwide (two years in a row)

Read more

NelsonHall | 2023

We are a Leader in NEAT vendor evaluation for Advanced Digital Workplace Services (four years in a row)

Read more

Related insights and resources

The rise of hyperautomation in the modern digital workplace
Read the blog article
The modern digital workplace
Download the perspective
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