Overview

Empower employees to deliver next-level efficiency

Minimize business disruption, solve problems faster and improve employee productivity with Workplace Omnichannel Support. Using data and service-desk automation, we offer modern IT support across channels, ensuring swift issue resolution to maintain productivity and achieve business outcomes. Your employees can choose their preferred communication mode — phone via integrated service numbers, email, chat, web, social media or self-service help desk — for a seamless experience across channels. Powered by GenAI, automation and analytics, our workplace support services improve employee experience by proactively diagnosing and preventing up to 65% of issues before they occur.



Our approach

Our approach

Our approach to delivering omnichannel user IT support is based on the following principles:


Services

Our services

Impact

Why NTT DATA

6.2M+

users served

87%

first-contact resolutions

65%

contacts resolved by automation

16

Global Delivery Centers

23M+

support tickets handled annually
Case studies

Case studies

Read how companies in various industries achieved their goals by partnering with NTT DATA.

Recognition

Awards and recognition

Gartner

Gartner | 2024

We are a Leader in the 2024 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services, Worldwide (two years in a row)

NelsonHall | 2023

We are a Leader in NEAT vendor evaluation for Advanced Digital Workplace Services (four years in a row)

Contact us

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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