Building trusted, strategic client partnerships with award-winning customer experience management solutions

Built for agility and driven by performance, our Business Process Outsourcing and Managed Services cover contact center operations, credit card processing, backoffice support and ongoing customer experience (CX) innovation based on data insights.

With a strong onshore and offshore delivery footprint, talented people, process know-how and enabling technology, we deliver leading CX management solutions for organizations in North America, across all industries – including financial services, retail, ecommerce, telecommunications and government.

Working closely with our clients, we help to reduce costs, improve processes and increase customer satisfaction.

Our complete suite of managed services includes:

Business Process Outsourcing Services

We offer comprehensive contact center services tailored for the financial services sector, telecommunications, retail and insurance industries. With a focus on delivering excellence, we offer a suite of services, including traditional inbound contact center solutions for customer service, sales support, AML (Anti-Money Laundering) services, credit services, back-office transactions support, fraud and risk management and compliance services.

We’re committed to elevating your customer service experience, driving sales and mitigating risks. Partner with us for excellence in contact center services that prioritize your security, privacy and regulatory compliance.

What makes us special?


Frictionless customer experience

Make timely and relevant decisions to improve your customer journey and drive positive outcomes with your customers and employees.

Data-driven decision making

Transform raw data into actionable insights so you can make informed choices, optimize processes and drive overall performance improvements.

Operational Simplification

Consolidate technology requirements under a unified dashboard to streamline processes, reduce complexity, simplify operations and enhance efficiencies.

Optimize costs and potential

Optimize operational costs and unlock potential for a lean and agile operational environment with our dynamic robotic process automation (RPA) and effective workforce management.


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See the connection – NTT and Canadian Red Cross

Agile contact center in Canada and globally 

A bilingual, NTT DATA-managed contact center allows the Canadian Red Cross to quickly adapt; adding agents and updating messaging where necessary.

We’d love to hear from you

Interested in our services? Want to work with us? We look forward to hearing from you.

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