Overview
Business need

Business need

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"With the support of NTT DATA, we migrated two of our most critical contact centers (600+ agents) in five days. The migration included a multitude of platform integrations, agent training, as well as monitoring and visibility. Our largest contact center delivered an SLA of 95% on day two."

Michiel Grobbelaar
Product Manager, Capitec
Solution

Solution

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Outcomes

Outcomes

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Why NTT DATA

Relationship 

Existing relationship with Capitec

Expertise

Expert Amazon Connect partner

Services

AWS recommendation

Partnership

AWS Premier Tier Services Partner
Client profile
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