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Featured services
Harness innovation to deliver value
Ensure short-term stability as you design a roadmap for new use cases in your industry with emerging technologies.
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Services
Nutzen Sie unsere Fähigkeiten, um die Transformation Ihres Unternehmens zu beschleunigen.
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Services
Network-as-a-Service
Beliebte Produkte
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Private 5G
Unser Cloud-nativer Secure-by-Design-Ansatz gewährleistet eine 24/7-Überwachung durch unsere Global Operations Centers, die Ihre Netzwerke und Geräte auf einer „As-a-Service“-Basis verwalten.
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Verwaltete Campus-Netzwerke
Unsere Managed Campus Networks Services transformieren Campusnetzwerke, Unternehmensnetzwerke sowie miteinander verbundene lokale Netzwerke und vernetzen intelligente Orte und Branchen.
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Services
Cloud and IT Infrastructure Services
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Client stories
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Penske Entertainment und die NTT INDYCAR SERIES
Gemeinsam mit Penske Entertainment liefern wir digitale Innovationen für ihre Unternehmen, darunter INDYCAR, die Genehmigungsbehörde der NTT INDYCAR SERIES, und Veranstaltungsorte wie der legendäre Indianapolis Motor Speedway, die Heimstätte eines der berühmtesten Sportereignisse der Welt, des Indianapolis 500.
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NTT and Schneider Electric join forces to power IOT environments
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Services
Technology Solutions
Client stories
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Services
Global Data Centers
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Services
Digital Collaboration
IDC MarketScape: Anbieterbewertung für Rechenzentrumsservices weltweit 2023
Wir glauben, dass Marktführer zu sein eine weitere Bestätigung unseres umfassenden Angebotes im Bereich Rechenzentren ist.
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Erkenntnisse
Erfahren Sie, wie die Technologie Unternehmen, die Industrie und die Gesellschaft prägt.
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Erkenntnisse
Ausgewählte Einblicke
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Die Zukunft des Networking
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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So funktioniert Zero-Trust-Sicherheit für Ihr Unternehmen
Sorgen Sie dafür, dass Zero-Trust-Sicherheit für Ihr Unternehmen in hybriden Arbeitsumgebungen funktioniert.
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Erkenntnisse
Copilot für Microsoft 365
Jeder kann mit einem leistungsstarken KI-Tool für die tägliche Arbeit intelligenter arbeiten.
Copilot noch heute entdecken -
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Lösungen
Wir helfen Ihnen dabei, den Anforderungen an kontinuierliche Innovation und Transformation gerecht zu werden
NTT DATA von Gartner als ein Marktführer eingestuft
NTT DATA ist einer von 17 globalen Anbietern von Managed Network Services, die im Gartner® Magic Quadrant™ Managed Network Services 2023 aufgeführt sind.
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Erfahren Sie, wie wir Ihre Geschäftstransformation beschleunigen können
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Über uns
Neueste Kundenberichte
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Liantis
Im Laufe der Zeit hatte Liantis, ein etabliertes HR-Unternehmen in Belgien, Dateninseln und isolierte Lösungen als Teil seines Legacysystems aufgebaut.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Neueste Kundenberichte
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Liantis
Im Laufe der Zeit hatte Liantis, ein etabliertes HR-Unternehmen in Belgien, Dateninseln und isolierte Lösungen als Teil seines Legacysystems aufgebaut.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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NTT DATA und HEINEKEN
HEINEKEN revolutioniert die Mitarbeitererfahrung und die Zusammenarbeit mit einem hybriden Arbeitsplatzmodell.
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- Karriere
Business need
- Digital transformation in every area
- Improving service for more than nine million clients
- Monitoring of all the company’s IT ecosystems
Solution
- Cisco AppDynamics implementation
- Dedicated, full-time team
- Monitoring of all SAP units
Outcomes
- Fewer instability records
- Workforce optimization
- Proactive failure resolution
- Project expansion
Business need
Supporting digital transformation
In 2020, Cemig (Companhia Energética de Minas Gerais) started a massive digital transformation project in all business areas, with the goal to improve services to their nine million customers. This made it harder to manage the technology environment.
The pandemic forced Cemig’s physical agencies to close temporarily, so they had to improve their digital services. These services included Cemig’s Virtual Agency, an online platform where customers can request electricity reconnections, check their consumption history, request copies of their bills, pay bills and update their data.
According to Marcelo Dieguez, IT and Telecom operations manager at Cemig, this new reality of digital-first contact with customers and the addition of new services meant that support became more crucial. The organization had to be more proactive in solving problems and addressing issues.
"The NTT DATA analysts allocated to Cemig are highly skilled technical professionals. They have facilitated a valuable exchange of information with our own analysts."
Solution
Partnering to improve observability
To monitor the performance of their ecosystems, Cemig decided to invest on Cisco AppDynamics (AppD), a solution that makes it easy to solve technical issues affecting application performance by giving management a complete view of the availability of processes. "With AppD, we have better quality information, so we can quickly close gaps in performance. This makes us more efficient and proactive," explains Dieguez.
As a leading Cisco partner in Brazil and globally, NTT DATA, assisted with every step of the implementation. Our analysts were allocated to Cemig on a full-time basis and shared their expertise with the analysts on the Cemig team.
"With AppD constant monitoring, we are able to act proactively and address performance gaps, long before these issues could affect our customers."
Outcomes
Proactive monitoring boosts customer experience
"AppDynamics was fundamental. With AppD’s constant monitoring, we were able to act proactively and address performance gaps, long before these issues could affect our customers," Dieguez explains. "As a result, we managed to reduce instabilities, which ultimately had a positive impact on our customers."
The project also optimized the use of Cemig’s internal workforce. "In our 24x7 Operations Center, with the alerts sent by AppD, we can detect what the problem is and where it is more precisely and direct it to the responsible team. This means we no longer have to allocate a large portion of our workforce to resolving a problem," says Dieguez.
These positives outcomes motivated Cemig to expand the project. They purchased additional licenses so that AppD can monitor the availability of every SAP unit they use. "When a specific SAP process is slow, AppD detects which environment is affected and sends an alert," Dieguez elaborates "This gives us detailed and precise visibility of everything taking place in our enterprise resource planning (ERP) system."
The organization also changed their platform from an on-premises environment to the cloud. This helps them to manage server availability more effectively and save on storage costs in data centers. "Cloud has been a great ally," says Dieguez. "As we delegate these infrastructure operations processes, we can focus on our core business, and invest in more strategic activities for our future growth. We hope to continue expanding the use of AppD to other areas of the organization."