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Overview

Accelerate ROI from multivendor infrastructure

Enterprises continue to invest significantly in technology infrastructure, yet many struggle to realize its full business value. NTT DATA’s Adoption Services help CIOs bridge the gap between technology implementation and value realization by driving enterprise-wide adoption and consumption of technology.

Our dedicated client success managers apply proven lifecycle management frameworks and leverage insights from NTT DATA’s AI-powered SDI services platform to enhance visibility, adoption and consumption across your software and services. We help you embrace technology and maximize the impact of your networking, cybersecurity, data center and digital workplace & CX investments.

Approach

How we drive service and technology adoption

NTT DATA’s experts take the ownership of your software adoption journey using a proven change management framework designed to deliver measurable business outcomes with Utilization Level Agreements (ULAs) and Value Level Agreements (VLAs).

SDI platform onboarding

We unify your multivendor infrastructure into the SDI Services platform for a single view of your IT landscape.

Outcome Success Plan creation

We collaboratively define outcomes, KPIs and adoption roadmaps.

Change management

Our workshops, trainings and communications prepare your team on the new products features to embrace change.

AI-powered enablement

We simplify adoption through AI agents, predictive analytics and automated remediation.

Adoption optimization

Insights from more than 6,000 global clients are used to accelerate feature adoption and consumption.

Monitoring and reviews

Our team conducts quarterly reviews, ROI assessments and continuous improvement initiatives to demonstrate IT value.

Webinar: The CIO Agenda: Maximizing technology investments

Is your tech stack fueling growth or quietly draining value? Global IT leaders unpack how to turn underused software and aging hardware into strategic assets. This fast-paced session provides real-world insights for CIOs navigating complexity, cost and innovation pressure.
Access the webinar
Key outcomes

Business outcomes we deliver

Maximize adoption and ROI

Fully utilize software licenses and features, turning technology investments into business value

Modern ways of working

Empower teams through smarter collaboration and seamless access to the right tools and technologies

Optimize risk and compliance

Eliminate shelfware, streamline license usage and compliance

Omnichannel visibility

Get real-time visibility into progress and adoption metrics through our unified digital and mobile platform

Future-proof investments

Prepare for renewals with continuous engagement and drive long-term value
Impact

Why NTT DATA

Full-stack excellence

The only partner delivering full-stack IT modernization for accelerated AI transformation.

Global reach

24x7 support in 14 languages, with expertise across 50+ technologies.

Proven client success

Trusted by 6,000+ organizations worldwide for IT operations.

Innovation at scale

Our AI-powered platform manages 10M+ configuration items and devices, delivering proactive and efficient operations.
Case studies

Case studies

Explore how companies in various industries achieve their goals by partnering with NTT DATA.

WWK Versicherungen: Consolidated licensing

AXA: Hyperconverged infrastructure

HEINEKEN: Hybrid workplace transformation

Recognition

Industry recognitions

Cisco

Cisco | 2025

Global Cisco CX Advanced Specialization. Certification maintained across five regions since the inception in 2019. 

Partners

Our partners

Cisco DNA
nvidia
Microsoft
Dell Technologies logo
Palo Alto Networks logo
HPE Aruba Networking
Juniper Networks
f5
Check Point Software Technologies Ltd
Fortinet
Broadcom logo
Genesys logo
Insights
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