Overview

From strategy to reality: Making omnichannel real

Customer expectations are shifting, and so is your engagement strategy — but are you seeing results fast enough? By blending empathy with engineering, we help you transform strategy into outcomes. With our intelligent, secure and scalable services, you can create personalized experiences that build customer trust, boost loyalty and grow revenue.

Impact

Our impact

20-30%

Digital Conversion

15-25%

Retention Uplift

30%

First Contact Resolution

25%

Faster AHT

+30%

Loyalty Activation

40%

Agent Onboarding
Case studies

Customer Engagement case studies

See how NTT DATA helps leading organizations transform their customer engagement strategies into measurable success and lasting loyalty.

Industry recognition

Salesforce

Salesforce
(Japan Awards) | 2024

Japan Partner of the year, Reseller Partners and Tableau Reseller

IDC MarketScape
Leadership | 2024

NTT DATA named a Leader in Worldwide Application Modernization Services to Azure

AWS

AWS Premier Tier Partner
Recognition | 2025

NTT DATA holds 15 AWS competencies and 26 practices worldwide, including migration, modernization, data & analytics, and customer engagement solutions

Services

Our services

Contact us

Let's Speak Customer

Connect with our experts to transform your customer engagement strategy.