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Overview

Redefine customer service with solutions powered by agentic AI

Boost business performance, streamline operations and elevate service delivery with our tailored customer experience and interaction management solutions.

We help you stay ahead of market disruption by combining our deep domain expertise with cutting-edge technologies — including agentic AI, automation and analytics. Our approach empowers your organization to deliver exceptional support while optimizing resources and enabling teams to focus on what matters most.

Partner with us to develop a customer service strategy for frictionless interactions that create long-term value by driving customer loyalty, business agility and growth.

Reimagine your contact center

AI-powered, human-centric and future-ready
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Approach

Why NTT DATA

We work with you to develop seamless, personalized customer experiences tailored to your unique business goals. Combining strategic consulting with advanced digital technologies, we help enhance every touchpoint across the customer journey. Our approach is built on staying ahead of industry trends, anticipating future challenges and enabling you to drive sustainable growth and operational excellence through forward-thinking, AI-enabled solutions.

Proven impact

Our automated quality assurance (QA) solution has delivered measurable improvements for clients, including a 28% reduction in customer dissatisfaction, a 5% boost in customer experience and a 30% increase in sales. And our analytics solutions have been proven to enhance self-serve interactive voice response (IVR) systems, increasing containment rates by 67% and significantly improving customer satisfaction.

Global reach, local expertise and continuous innovation

Our exceptional team spans 21  countries across six continents, providing both global scale and local relevance.

Advanced technologies

Using AI (including GenAI and agentic AI), machine learning and automation, we provide intelligent, efficient customer support. We’re committed to continuous improvement, evolving our solutions to reflect the latest industry trends and best practices.

Security at the core

Our industry-certified solutions help you establish a highly secure operating environment, safeguarding your data and protecting customer trust.

Services

Our services

Leveraging sophisticated AI technologies, our customized services help you expand your customer base through efficient cross-sell and upsell tactics, while continually boosting responsiveness and satisfaction.

Customer Interaction Management

Build trust and loyalty with AI-driven tools and strategic expertise from our global workforce. We serve multiple industries in 21 countries and 20 languages.

Multichannel and Omnichannel Services

Experience unmatched customer interactions by leveraging our API-enabled contact-center-as-a-service (CCaaS) platform that supports seamless multi- and omnichannel communications.

Contact Center Support Services

Improve contact center and workforce management efficiency with managed services that harness AI solutions for optimized scheduling and training and improved business performance.

Digital Support Services

Streamline workflows and enhance data insights with AI-powered automation solutions such as robotic process automation (RPA) and workflow optimization for greater efficiency and an enhanced customer experience.

Impact

Our impact

45+

years in contact centers 

48K+

global team members

30M

interactions handled annually

600K

established contact center seats

7

global data and AI innovation centers

21

countries and 20 languages supported
Tools

Agentic AI contact center solution

Elevate your contact center from assisted-first to AI-first, with agentic AI as the first line of defense and humans as experience enhancers.

Omnichannel services with AI-driven routing

Intelligently direct customers across voice, chat and digital channels, accelerating outcomes.

AI agents as the first line of defence

AI Agents resolve customer needs proactively, freeing humans to deliver higher-value experiences.

One Agent AI-powered desktop

Empower every agent with AI-driven guidance, streamlined workflows and real-time insights.

Voice-mining agent assist

This virtual coach guides agents with AI-driven prompts, knowledge and next best actions to enable faster, smarter resolutions.

SmartCX analytics AI Suite

Transform interaction data into predictive insights for CX-centric decisions that raise CSAT and NPS.

Retrieval-augmented generation for ongoing improvement

Reinforce organizational knowledge in real time to improve decision-making, resolutions and customer experiences. 

Recognition

Awards and recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help clients drive innovation.

Everest Group

Everest Group | 2025

NTT DATA placed 4th in the Everest Group BPS Top 50™, BPS revenues and year-on-year growth

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HFS Research | 2024

Received recognition for innovative approach to customer experience with AI in EMEAL

Contact Center World | 2023

Best Contact Center — Mega, Americas

Contact Center World | 2023

Best Customer Service — Mega, Americas

CallMiner Listen | 2023

Customer-Focused Partner of the Year

Our partners

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Insights

Related insights and resources

From Services-as-Software to Agentic AI
Transforming customer service with One Agent
Autonomous customer engagement refines CX and reduces costs guide
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Speak to an expert

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

Copyright © 2024 NTT DATA, Inc.