Employee Experience Enablement | NTT DATA

Deliver a total experience to employees

Enhance employee engagement, productivity, satisfaction and retention through our digital experience (DEX) technologies. Our human-centric DEX solution incorporates persona identification, employee journey mapping, measurement and listening, delivering a total experience that helps you realize your digital workplace goals.

We integrate endpoints, applications and workspaces into a unified platform through our Experience as a Service (EXPaaS) solution to enhance collaboration and business outcomes. This integration promotes digital dexterity and reduces friction, creating a seamless and efficient digital workplace. Create an engaging digital employee experience that combines the benefits of AI-driven automation, employee experience technologies, modern digital workplace management solutions and real-time incident diagnosis and prevention.

How we work

We take an experiential workplace approach that covers all aspects of the employee experience to create a workplace that fosters creativity, collaboration and innovation. Our 5A Framework covers:

Ask

Engage with stakeholders in various modes.

Analyze

Understand their experiences, ambitions and frustrations.

Assess

Define the scope of the influence.

Act

Execute operational metrics to achieve the experience goal.

Attune

Implement continuous monitoring and experience-improvement indicators.

Our services

Experience as a Service and DEX Management

Gain visibility of the employee experience as people interact with applications and devices.

Workforce Readiness

Maximize engagement, productivity and innovation by planning, communicating and managing change initiatives that teach employees new skills, tools and behaviors.

Workplace IoT and Managed Campus

Create safe, efficient and sustainable facilities by transforming structures and spaces.

Immersive Experience

Design and experience immersive learning, collaboration and support channels through consulting and proofs of concept (POCs).

Our impact

60%

reduction in incidents by enabling self-healing

90%

reduction in resolution times

40%

reduction in operational cost

9.5/10

overall satisfaction score with improved user perception

See the connection - NTT DATA and Independent Health

Independent Health charts an IT transformation

Predictive, proactive IT operations elevate user experience.

Independent Health case study

Awards and recognition

Gartner | 2024

We are a Leader in the Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services, Worldwide — two years in a row.

NelsonHall | 2023

We are a Leader in Advanced Digital Workplace Services — four years in a row.

ISG | 2023

ISG’s Provider Lens™ Evaluation for Future of Work Managed Workplace Services – End-user Technology 2023.

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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Gartner Magic Quadrant for Global WAN Services

Analysten: Danellie Young, Gaspar Valdivia, Karen Brown, Lisa Pierce. 15. April 2024

Gartner spricht keine Empfehlungen für Anbieter, Produkte oder Dienstleistungen aus, die in seinen Forschungspublikationen dargestellt werden, und rät Technologieanwendern daher auch nicht, nur die Anbieter mit den höchsten Bewertungen oder anderen Bezeichnungen auszuwählen. Die Forschungspublikationen von Gartner geben die Meinung der Gartner-Forschungsorganisation wieder und sind nicht als Tatsachenbehauptungen auszulegen. Gartner lehnt jede ausdrückliche oder stillschweigende Gewährleistung in Bezug auf diese Studie ab, einschließlich jeglicher Gewährleistung der Marktgängigkeit oder Eignung für einen bestimmten Zweck.

GARTNER ist eine eingetragene Marke und Dienstleistungsmarke von Gartner, Inc. und/oder seinen verbundenen Unternehmen in den USA und international. MAGIC QUADRANT ist eine eingetragene Marke von Gartner, Inc. und/oder seinen verbundenen Unternehmen und wird hier mit Genehmigung verwendet. Alle Rechte vorbehalten.

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