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Featured services
Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Nutzen Sie unsere Fähigkeiten, um die Transformation Ihres Unternehmens zu beschleunigen.
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Private 5G
Unser Cloud-nativer Secure-by-Design-Ansatz gewährleistet eine 24/7-Überwachung durch unsere Global Operations Centers, die Ihre Netzwerke und Geräte auf einer „As-a-Service“-Basis verwalten.
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Verwaltete Campus-Netzwerke
Unsere Managed Campus Networks Services transformieren Campusnetzwerke, Unternehmensnetzwerke sowie miteinander verbundene lokale Netzwerke und vernetzen intelligente Orte und Branchen.
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Client stories
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Penske Entertainment und die NTT INDYCAR SERIES
Gemeinsam mit Penske Entertainment liefern wir digitale Innovationen für ihre Unternehmen, darunter INDYCAR, die Genehmigungsbehörde der NTT INDYCAR SERIES, und Veranstaltungsorte wie der legendäre Indianapolis Motor Speedway, die Heimstätte eines der berühmtesten Sportereignisse der Welt, des Indianapolis 500.
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NTT and Schneider Electric join forces to power IOT environments
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Technology Solutions
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Global Data Centers
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Digital Collaboration
IDC MarketScape: Anbieterbewertung für Rechenzentrumsservices weltweit 2023
Wir glauben, dass Marktführer zu sein eine weitere Bestätigung unseres umfassenden Angebotes im Bereich Rechenzentren ist.
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Erfahren Sie, wie die Technologie Unternehmen, die Industrie und die Gesellschaft prägt.
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Ausgewählte Einblicke
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Die Zukunft des Networking
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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So funktioniert Zero-Trust-Sicherheit für Ihr Unternehmen
Sorgen Sie dafür, dass Zero-Trust-Sicherheit für Ihr Unternehmen in hybriden Arbeitsumgebungen funktioniert.
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Erkenntnisse
Copilot für Microsoft 365
Jeder kann mit einem leistungsstarken KI-Tool für die tägliche Arbeit intelligenter arbeiten.
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Lösungen
Wir helfen Ihnen dabei, den Anforderungen an kontinuierliche Innovation und Transformation gerecht zu werden
NTT DATA von Gartner als ein Marktführer eingestuft
NTT DATA ist einer von 17 globalen Anbietern von Managed Network Services, die im Gartner® Magic Quadrant™ Managed Network Services 2023 aufgeführt sind.
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Über uns
Neueste Kundenberichte
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Liantis
Im Laufe der Zeit hatte Liantis, ein etabliertes HR-Unternehmen in Belgien, Dateninseln und isolierte Lösungen als Teil seines Legacysystems aufgebaut.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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Neueste Kundenberichte
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Liantis
Im Laufe der Zeit hatte Liantis, ein etabliertes HR-Unternehmen in Belgien, Dateninseln und isolierte Lösungen als Teil seines Legacysystems aufgebaut.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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NTT DATA und HEINEKEN
HEINEKEN revolutioniert die Mitarbeitererfahrung und die Zusammenarbeit mit einem hybriden Arbeitsplatzmodell.
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- Karriere
Summary
In 2021 the Western Cape Blood Service experienced a ransomware attack that blocked access to the technology they use to safely get the right blood product to the right person at the right time. The attack put lives at risk. Despite not having a formal relationship at the time, we worked together to investigate the attack and recover from it. The systems that underpin their medical services were up and running again just 36 hours after the attack.
Business need
Managing a cyberattack
At around four in the morning of 29 July 2021, the Head of IT at the Western Cape Blood Service received a call to say that their systems were down. A cyberattack had blocked access to the environment by encrypting workstations and taking out servers.
While an attack like this is any company’s nightmare, in this instance it was a threat to lifesaving care for thousands of people. The Western Cape Blood Service is the only source of blood products in the region and issues about 7,000 units a month. Their technology ensures that the right patient gets the right blood product at the right time and that the blood is safe.
The attack disrupted the systems that track blood from the volunteer donor’s vein to the patient’s vein. In addition to affecting personal and health records, it prevented the service’s laboratories from doing automated, batch blood testing. While these tests can be done manually, the manual process causes significant delays and doesn’t have the same safeguards built in as the digital system.
Paying the hackers to restore the system and rewarding their criminal intent was never an option. The focus had to be on recovering the systems that underpin their medical services and getting them up again as soon as possible.
“It was quite frightening because I was worried about operational paralysis – that we would not be able to do what we need to do as a blood service for the next hours or perhaps days. It was also a little confusing why any entity thought it was a good idea to ransomware or cyberattack a nonprofit entity that’s doing good,” says Dr Gregory Bellairs, CEO and Medical Director, Western Cape Blood Service.
"If you haven’t been through something before, you think you know what to do. But when you bring in NTT DATA, they have done it before. And that just helps you recover so much quicker."
Solution
A shared goal of savings lives speeds up recovery
At the time of the cyberattack, Dimension Data and the Western Cape Blood Service didn’t have a formal relationship with contracts in place. But we had worked together in the past and had even donated some services to the nonprofit.
When they contacted us, we put together a cyber-response team in just a few hours. Our recovery experts supported their team throughout the recovery process, starting with cutting internet access and isolating machines.
We then conducted a forensic investigation to identify the full extent of the attack. The next steps were to contain the damage and recover the environment.
Getting licenses for CrowdStrike – a next-generation antivirus solution – including implementing the solution was an important part of maintaining and managing the environment.
The cyberattack took out the service’s online backups, but fortunately they had offsite backups as well, and these could be restored.
"It was quite frightening because I was worried about operational paralysis – that we would not be able to do what we need to do as a blood service for the next hours or perhaps days. It was also a little confusing why any entity thought it was a good idea to ransomware or cyberattack a nonprofit entity that’s doing good."
Outcomes
36 hours to get a lifesaving system back on track
The recovery team had the systems that underpin their medical services up and running again only 36 hours after the attack. Although the other systems took longer to recover, in total the blood service lost only six hours of data.
“If you haven’t been through something before, you think you know what to do. But when you bring in Dimension Data, they have done it before. And that just helps you recover so much quicker,” says Jacques Breslaw, Head of IT, Western Cape Blood Service.
Using past threats to predict future threats
Forensic investigations track exactly how the attack happened. This information can be used to prepare for, and hopefully prevent, future attacks.
Mitigating future threats
CrowdStrike’s advanced cloud-native platform provides cloud workload and endpoint security, threat intelligence, and cyberattack response services.
Speak to an expert
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